What is the status of my enquiry?
Check the status of your complaint yourself on your IKEA Family account. We are working on resolving it behind the scenes and will contact you as soon as possible.
Do you want to check the status of your complaint? You can do it yourself if the purchase related to the complaint is registered on your IKEA Family account.
How to do it?
- Log in to your IKEA Family account.
- Go to the "Purchases" tab.
- Select the "My Cases" option.
- Find the case you are interested in.
- Click on the details to check the status of the complaint.
If you don't see your case, don't worry – we are continuously working on developing this functionality, so not all cases are available there yet.
When our colleagues have created a case to handle your enquiry, they often indicate when you can expect an update. Sometimes we need more time and we send a response later than expected. We will keep you informed as well as possible by e-mail. Thank you for your patience.
Did we ask for additional information?
If we have asked for additional information, you can already send it to us. You can send the information in a response to our email, via our chat on the IKEA.nl website, or by contacting us by telephone.
Do you want to contact us?
We will contact you as soon as our colleagues have handled your case. If you would rather not wait, you can also contact us yourself. Please note that our colleague needs some time to get familiar with your case.
When you contact us, make sure you have your file number at hand. You can recognize this number by the following format: (***-12345678).
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