What do I need to make a guarantee claim online?
It is important to us that you are completely satisfied with our products. If this is not the case, you can make a guarantee claim.
To determine whether your guarantee claim is within the scope of the general terms and conditions of sale, we recommend that you read them before submitting your claim.
Read more about guarantee.
Online purchase or is the item too large or heavy to bring to one of our stores?
Then simply contact us from home!
In order to remotely assess your claim, we need clear photos of the issue and your proof of purchase. If you contact us, we'll make sure you receive an email from IKEA clearly stating what information we need to help you.
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It is important to us that you are completely satisfied with our products. If this is not the case, you can report this to IKEA. You are most welcome at the customer service desk of our stores. Take your proof of purchase and the complete item with you so that we can find a suitable solution together with you.
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