Why haven't I received a Pick-Up code from Storebox?
Your IKEA order will be prepared for you by our partner Storebox. As soon as your order is ready to be picked, you will receive an email with the access code to the box.
Is your pick-up time slot about to start and you haven't received an email with the access code yet? Check if the email ended up in the spam folder in your mailbox.
If you haven't received the email, please contact our partner Storebox by phone at +31 20 808 4314.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you choose to collect your IKEA order from one of our Click & Collect lockers, we'll send you an email with the locker location and PIN code. You have 24* hours to collect your purchase from the moment they are placed in the locker.
Read moreThe available pick-up times will automatically appear when ordering online. Depending on the opening hours of the chosen store and the time of ordering, you can choose a pick-up time on the day itself, or on one of the next available days (around 3 days in the future).
Read moreWith IKEA Click & Collect, you are in control. Place an order online whenever it suits you and choose when and where you pick it up.
Read moreProducts can’t be reserved. If your local store has stock availability, we recommend you to make an order through Click & Collect. All delivery options can be found at our web page.
Read moreTo pick up your Click & Collect order, you need your order confirmation and identification (passport, driver's license or ID card). Once you have arrived at the IKEA store, you can follow the Click & Collect signs in the parking garage.
Read moreDid you not receive the e-mail with the pick-up message, or have you lost the e-mail and do you want to check in at a store? Click on the link below to check in and receive your order.
Read more