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IKEA Korea to introduce ‘External pick-up point service’ for customer convenience

IKEA gas station pick-up service
Corporate NewsSustainability, Retail, CollaborationsOctober 4, 2021Last edited: October 6, 2021
- Enhancing the omni-channel shopping experience with closer and more affordable pick-up service - Starting from GS Caltex Samsung-ro station, planning to expand the pilot operation to 6 locations nationwide

[Seoul – October 5] Home furnishing retailer IKEA Korea is collaborating with GS Caltex to introduce ‘External pick-up point service’ at gas stations.  

IKEA’s ‘External pick-up point service’ has been designed to provide more convenient and low-priced services to more of the many customers. It is a collaboration of IKEA’s effort to enhance shopping convenience for customers who had difficulty visiting IKEA stores and GS Caltex’s strategy to use gas stations as logistic hub and transform into future gas stations that provide a variety of services.  

The ‘External pick-up point service’ is a new service that allows customers to pick up products at a desired date and time, ordered through the IKEA Korea official online mall or mobile application ‘IKEA App’ by visiting the nearest GS Caltex gas station. Delivery of IKEA furniture, which was difficult to receive via parcel delivery service due to size and weight is available for KRW 19,000 up to 0.4 CBM1 and can be picked up within approximately 2 to 4 days from the date of order.  

Starting from October 5, this service will be piloted for three months at a total of six GS Caltex gas stations, starting with GS Caltex Samsung-ro gas station, to Daegu, Changwon, Pyeongtaek, Cheonan, and Daejeon. After pilot operation, the service will be expanded nationwide according to consumer demand and satisfaction using the GS Caltex network. More details about the service can be found on the IKEA Korea official online store from October 5.  

“We at IKEA hope that the many will be able to enjoy IKEA’s home furnishings and solutions anytime, anywhere, at a lower price,” said Nicholas Johnson, Country Commercial Manager at IKEA Korea. “We will continue to make efforts to provide various omni-channel shopping experiences going beyond online and offline boundaries.”  

Meanwhile, IKEA has been minimizing product transportation costs and damage to products through flat pack packaging that reduces the volume of products as much as possible and making sustainable efforts to reduce carbon emissions in the production and transportation process. In addition, in order to provide products and services at ‘lower prices’, new lower delivery fees have been introduced since August, providing delivery of some furniture products for KRW 8,000.