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If I have a problem with my product during use, what can I get with warranty?

We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.

Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.

IKEA guarantees

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  • There are not enough fittings for assemble my furniture. What should I do?

    Apply for the parts you need for free. Or the return and exchange desk provide the extra spare parts and missing fittings. If difficult to visit the store, you can ask to our IKEA Customer Support Center. Please prepare a purchase receipt. See below for mor information.

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  • I canceled my order after paying by credit card. When will I receive my refund?

    Cancellation of your order will be proceeded within 3 working days, and it can take up to 7 days for the credit card company to be fully cancel your transaction.

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  • Can I exchange / return products purchased online at the IKEA store?

    Online purchased products can be returned at your nearest IKEA Store.

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  • I do not have a receipt to return it.

    If you registered your IKEA Family card information at the time of payment, we can find your purchase history. But If you didn't, please prepare the payment information (transaction date, approved number).

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  • Can I return & exchage a mattress?

    If you are still not satisfied with the product after about 90 days of adaptation, please bring proof of purchase and the mattress to the store. We will issue a refund card for one-time exchange for another mattress.

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  • Can I return/exchange items at all of IKEA Korea stores?

    You can return unused items in their original packaging within 365 days of purchase to any of our other stores.(Exchange is only available at the original purchase stores.) Unfortunately, we are unable to take returns at the studio.

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