After purchasing the product at the store, the product was damaged during self transportation / assembly. Can I get help?
IKEA Korea offers free exchange service within 14 days from the purchase date when product damage occurs during transportation/assembly. Please note that the exchange service applies only if your credit card number is shown inside the receipt read from the barcode on your IKEA Family card.
If there is no stock available for the product, we will refund the same amount through IKEA gift card.
* This service does not apply to online purchases.
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To use this service, simply add the items you want to your shopping cart, select Furniture delivery at checkout, and choose the standard delivery option. Once you have entered your shipping details, selected your preferred delivery date, and completed your order, you will receive shipping information via confirmation email and SMS. On the day of delivery, please make sure that the aisle is secured, and the recipient must be on site. The delivery driver will transport the goods directly to the room you specify. If you see any issues such as missing or damaged items, please notify the driver immediately on site and contact IKEA Customer Support at 1670-4532.
Read morePlease take care of your IKEA furniture products so that you can use for a long time. Please refer to the following notes.
Read moreIf you are still not satisfied with the product after about 90 days of adaptation, please bring proof of purchase and the mattress to the store. We will issue a refund card for one-time exchange for another mattress.
Read moreSee below for more information about cancel & change order process.
Read moreIKEA does not sell hardware or parts for a fee. If you need, you can get extra parts from the store's exchange and return desk.
Read moreOnline purchased products can be returned at your nearest IKEA Store.
Read more