If I have a problem with my product during use, what can I get with warranty?
See below for more information.
IKEA offers a generous guarantee policy. Guarantees can be found in IKEA.kr website. Please check in advance what is covered/not covered under this guarantee.
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We are confident in the quality of our products and many items are covered by guarantees and warranties. Below you will find a list of all our guarantees and warranties.
Read moreIn IKEA, product application may be denied if the actual condition of the product and the estimate do not match or there is a safety problem due to the use of the product. In this case, you may take the product back or request disposal from IKEA.
Read moreIf there are any items delivered to you damaged, please contact our Customer Support Center with a photo of the damaged box and the item. We can proceed an exchange once we check your order number and the photos provided.
Read moreIKEA Korea offers free exchange service within 14 days from the purchase date when product damage occurs during transportation/assembly. Please note that the exchange service applies only if your credit card number is shown inside the receipt read from the barcode on your IKEA Family card.
Read moreSee below for more information.
Read moreAll incidents of the app that customers have should be reported to the Customer Support Cente.
Read more