IKEA digital gift card

IKEA Physical and Digital Gift Card, Merchandise return card and Promotional Card Terms and Conditions

The following Terms and Conditions, which apply to IKEA gift cards, return cards and promotional cards (hereafter, "IKEA Cards") issued by IKEA IBÉRICA, S.A. (A28812618, Avda. Matapiñonera, no. 9, 28703, San Sebastián de los Reyes, Madrid, Spain ("IKEA"), describe the terms and conditions applicable to the use of physical and digital IKEA Cards.

The purchase, acceptance and/or use of an IKEA Card constitutes an agreement to be bound by these conditions of use of the IKEA Card. With respect to the remote purchase of IKEA gift cards, the IKEA General Conditions for Purchases also apply. These are available at General conditions for online purchases – IKEA. Please note that IKEA gift cards cannot be purchased using discount vouchers, other types of gift vouchers or other IKEA gift cards.

• Activation. IKEA Cards are activated when you acquire them and/or they are delivered to you, as appropriate. Once it is activated, you can use your Card in accordance with these Conditions of use of IKEA Cards. The activation of promotional cards may be subject to additional restrictions, and as such you must check the conditions of the promotion through which you acquired the promotional card.
  
  
• Redemption. IKEA Cards may be used to purchase IKEA Products and associated services, as well as in the Swedish Food Market, the Bistro and the IKEA restaurant, but they may not be used to pay for IKEA gift cards. The redemption of promotional cards may be subject to additional restrictions, and as such you must check the conditions of the promotion through which you acquired the promotional card.
  
  In accordance with Law 11/2021, of 9 July, on measures to prevent and combat tax fraud, IKEA Cards will not be valid for full or partial payments of purchases equal to or over EUR 1,000.
  
  It is important that you read the information below regarding the IKEA stores in which IKEA Cards may be used. Furthermore, please note that this list may change from time to time, and as such it is important that you check it before purchasing and using an IKEA Card. This list will be updated so that it includes the applicable stores at all times. The redemption of promotional cards may be subject to additional restrictions, and as such you must consult the conditions of the promotion through which you acquired the promotional card. If you use an IKEA Card in a currency different to the euro (EUR/€), the payment will be made in the official currency of the country where you are using it; the most recent exchange rate will be used and a 3% currency conversion fee will be charged:
  
  
  • Use of IKEA Cards issued by IKEA IBÉRICA, S.A. in stores belonging to IKEA IBÉRICA, S.A.
    As per the information in the "Redemption" section, IKEA Cards issued by IKEA IBÉRICA, S.A. may be used in all IKEA stores in mainland Spain, as all such stores belong to IKEA IBÉRICA, S.A.
    
    
  • Use of IKEA Cards issued by IKEA IBÉRICA, S.A. in other "IKEA" stores NOT belonging to IKEA IBÉRICA, S.A.
    IKEA Cards issued by IKEA IBÉRICA, S.A. may also be used in IKEA stores belonging to the INGKA business group in the following countries: Australia, Belgium, Canada, Croatia, Czech Republic, Denmark, Finland, France, Hungary, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and the United Kingdom.
    
    However, IKEA Cards issued by IKEA IBÉRICA, S.A. MAY NOT be used in IKEA stores in the following countries: Austria, China, Germany, India, Japan, New Zealand, Romania, Serbia and South Korea.
    
    
  • Use of IKEA Cards issued by other retailers operating under the "IKEA" brand in IKEA IBÉRICA, S.A. stores in mainland Spain
    IKEA Cards issued in IKEA stores in the Canary Islands, Balearic Islands, Ceuta and Melilla ARE NOT VALID for use in IKEA stores in mainland Spain (which belong to IKEA IBÉRICA, S.A.).
    
    IKEA cards issued in IKEA stores in the following countries are also not valid for use in IKEA stores in mainland Spain (which belong to IKEA IBÉRICA, S.A.): Australia, Austria, France, Germany, India, Japan, New Zealand, Romania, Serbia, South Korea and the United States.
    
    
• Balance. IKEA Cards can be used as many times as desired, until the total amount for which they were issued runs out. The available balance of IKEA Cards at any time is the difference between the available balance immediately prior to making a purchase and the corresponding amount used for the payment of that purchase. The Customer can check the balance of an IKEA gift card or return card at IKEA gift cards – IKEA. The balance shown during the check will only be an estimate. In most cases, the balance is updated immediately when you make a purchase, but there may be occasions when the balance takes some time to be updated. If the amount of the desired purchase exceeds the balance available on the IKEA Card, the difference can be paid via any payment method accepted at any given time.
  
  
Expiry. IKEA Cards do not have expiry dates, but if the Customer acquired or received an IKEA gift card as part of a promotional campaign, the terms and conditions of the promotion may specify an expiry date. The specific terms and conditions of the promotion shall apply in such cases.


• Return. IKEA gift cards cannot be returned, and they are excluded under the Return Policy (without prejudice to consumers' legal right of withdrawal). Return cards (as they are the means by which you are refunded the amount of a purchase with respect to which you have exercised your rights under the Return Policy, or are issued as a goodwill gesture) and promotional cards (as they are received for participating in a promotion, and therefore were not purchased by the Customer) can also not be returned.
  
  
• Refunds. Financed purchases. Loss and other circumstances. IKEA Cards cannot be topped up or exchanged for cash. The outstanding balance of IKEA Cards cannot be liquidated, including for financed purchases. You cannot pay for financed purchases with an IKEA gift, return or promotional card. IKEA Cards are a bearer instrument – responsibility for the use and safekeeping of the Card lies exclusively with the holder. The Card will not be replaced and the balance will not be returned in the event of theft, loss, misplacement or damage, and IKEA assumes no responsibility for any purchases made with the Card.
  
  
• Apple and Google Wallet. You can add a digital version of your IKEA gift card to Apple or Google Wallet, and in so doing, you accept that you acknowledge that these apps are subject to third-party terms and conditions external to IKEA and that you may not make a claim against IKEA with respect to their use.
  
  
• Fraud/non-compliance with the terms and conditions. IKEA reserves the right to refuse redemption of and/or to suspend or deactivate an IKEA Card when IKEA suspects that the Card was acquired fraudulently, through non-compliance with these Conditions of use of IKEA Cards, or in violation of the applicable regulations or of other applicable IKEA terms and conditions. IKEA may not be held liable, and assumes no liability in respect of the Customer or third-parties, for any illegal or fraudulent conduct by the Customer or third parties in relation to any IKEA Card.
  
  
• Contact. For any incidents involving an IKEA Card, you can get help from IKEA at any IKEA store and/or through the channels specified in the "Help/Contact us" section of this web page.