General Contract Conditions for the Customised In-store Advisor Service
These General Contract Conditions shall expressly regulate the commercial relations that emerge between IKEA IBERICA S.A. and the users or customers that contract the Customised In-store Advisor Service for the design and planning of a bedroom, living room or kitchen to be purchased from IKEA.
1. INFORMATION AND STATEMENTS BEFORE ORDERING
Customers may access, save and print these general conditions for contracting for their own information before ordering and during the purchasing process.
All information and personal data provided by the Customer when using this website will be treated in accordance with the IKEA Privacy Policy, according to the data processing specified in these Conditions of Purchase as well as in accordance with the options that the Customer has selected at the time of accepting the Conditions of Purchase. The Customer declares that all information and data that they provide to IKEA is truthful and reflects their actual situation. If the Customer does not provide all the necessary information, their order cannot be processed.
The Customer states that they are over 18 years of age and have the necessary and sufficient legal capacity to enter into financial contracts.
2. IKEA PRODUCTS
The Customer acknowledges that all products sold by IKEA are intended for domestic use and have been subjected to testing methods in accordance with relevant regulations and standards. However, some items in the range have been tested for professional or public use and meet the safety, durability and stability requirements established by the technical standards corresponding to such uses.
The guarantees offered by IKEA on all its products generally cover their household use. Before purchasing an IKEA item, the Customer must make sure that it is suitable for the use that they intend to make of it. For this purpose, product data sheets are available to consult at IKEA stores and at www.IKEA.es. IKEA accepts no liability for any claims arising from a use different from that for which the IKEA item is designed.
The Customer states that they are aware that IKEA does not have management systems certified in accordance with international standards (ISO 9000, ISO 14000, EMAS, SA8000, etc.) IKEA aims for the IKEA brand itself to be a trustworthy guarantee for its Customers, for both the processes they follow and the items they sell in terms of: quality, safety, the environment and corporate responsibility. To do this, it has management systems and internal protocols covering all its processes, which are internally audited to ensure that they are carried out correctly in all IKEA units. The manufacture of its products is subject to IKEA standards of quality, environment and corporate responsibility, based on international principles shared by regulations and established under the standards such as those mentioned above. In addition, internal auditors continuously verify with all product and service suppliers for IKEA that they are operating correctly.
3. IKEA INFORMATION
The service is provided by IKEA IBÉRICA SA, CIF (corporate tax ID no.) A28812618, with registered office at Avenida Matapiñonera no. 9, post code 28703, San Sebastián de los Reyes (Madrid), registered in the Madrid Mercantile Register under Volume 1251, Section 8, Page 102, Sheet 23,549.
4. CONDITIONS FOR PROVIDING THE SERVICE
In the case of the kitchen Advisor Service, the Customer declares that the kitchen is in its final condition, including the fact that the plumbing and lights are in their final location, as well as that the floors and walls have their final finishes.
IKEA hereby states that the Customised Remote Advisor Service does not include anything besides an in-store consultation for the design of the kitchen, bedroom or living room. Both the items and other additional services must be paid for at the time of purchase in the store.
The products included in the plans or quotes, or addressed in the consultation, do not form part of the Advisor Service, and are not included in the price under any circumstance. Therefore, they can only be acquired in accordance with the usual purchasing system, at the price and under the conditions listed on the date on which the purchase of each product is made, even when the quotes for the products provided during the consultation establish different conditions. Likewise, the Advisor Service does not include any Delivery or Assembly Service or any additional service that is not expressly mentioned in these conditions.
As an essential condition for providing the service, the contractor exempts IKEA from any responsibility, and therefore, will be solely responsible for taking into consideration and making use of the products in accordance with the technical specifications and corresponding instructions for use, as well as for verifying the correct location and placement of the product in the property, in accordance with the building book, the obligations for use and maintenance of the property, emergency and evacuation manuals and any other requirements that may emanate from the manuals and regulations that are applicable to the property in question and which IKEA is unaware of and for which the Customer will be solely responsible.
In light of the foregoing, it shall be solely the Customer's responsibility to verify that the Design and documentation generated by IKEA meets the conditions of safety, habitability, suitability and other obligations that apply in their capacity as user, owner, tenant, or any other title granting them the legitimacy to provide this service in relation to the property, or if it must be amended by the Customer.
5. SERVICE DESCRIPTION
IN-STORE KITCHEN ADVICE
The Customer must register using the Form provided for that purpose, and enter the data requested when booking an in-store appointment.
The Customer must attend the appointment with IKEA with the to-scale paper blueprints for the area that is the subject of the consultation. IKEA will provide a Customised In-store Advisor Service for the purchase of kitchens, which will include the Design and Planning of the IKEA kitchens based on the information provided in the survey completed by the Customer in the appointment booking process as well as based on the plan submitted by the customer. IKEA will not provide the design and planning service for kitchens that do not entirely consist of IKEA items. The service is provided on a one-time basis, in a single session on the date agreed upon between both parties, with a maximum duration of two hours, unless otherwise agreed upon by both parties. IKEA will provide the customer with a 3D blueprint, the delivery of which shall exempt IKEA from any other obligations or responsibilities. The customer may subsequently request two changes to the design, by emailing IKEA within a maximum of 30 days and requesting the changes they want to make. IKEA will send the customer the new design, blueprint and quote within a maximum of 7 days to the same email address from which the request was sent.
Once the contracted service has been provided, the Customer must sign a document stating their approval.
The products included in the plans or quotes or addressed in the consultation do not form part of the Advisor Service, and are not included in the price under any circumstance. Therefore, they can only be acquired in accordance with the usual purchasing system, at the price and under the conditions listed on the date on which the purchase of each product is made, even when the quotes for the products provided during the consultation establish different conditions. IKEA will provide the Customer with the option to contract additional services besides the purchase, such as Delivery and Installation Services. The Customer must contract these services with external partner companies. If kitchen installation is contracted with an external partner company, said company will verify the kitchen prior to installation in order to verify that the design is correctly adapted to the Customer's kitchen.
As an essential condition for providing the service, the contractor exempts IKEA from any responsibility, and therefore, will be solely responsible for taking into consideration and making use of the products in accordance with the technical specifications and corresponding instructions for use, as well as for verifying the correct location and placement of the product in the property, in accordance with the building book, the obligations for use and maintenance of the property, emergency and evacuation manuals and any other requirements that may emanate from the manuals and regulations that are applicable to the property in question and which IKEA is unaware of and for which the Customer will be solely responsible. In light of the foregoing, it shall be solely the Customer's responsibility to verify that the Design and documentation generated by IKEA meets the conditions of safety, habitability, suitability and other obligations that apply in their capacity as user, owner, tenant, or any other title granting them the legitimacy to provide this service in relation to the property, or if it must be amended by the Customer. All information that is provided by the Customer shall become the property of IKEA, without IKEA being responsible in any way for the veracity, precision or sufficiency of the Information provided between both parties.
IN-STORE BEDROOM ADVICE
The Customer must register using the Form provided for that purpose, and enter the data requested when booking an in-store appointment.
The Customer must attend the appointment with IKEA with the to-scale paper blueprints for the area that is the subject of the consultation. IKEA will provide a Customised In-store Advisor Service for the purchase of a bedroom, which will include the Design and Planning of the IKEA bedroom based on the information provided in the survey completed by the Customer in the appointment booking process as well as based on the plan submitted by the customer. IKEA will not provide the Planning and Design Service for a bedroom that does not entirely consist of IKEA items. The service is provided on a one-time basis, in a single session on the date agreed upon between both parties, with a maximum duration of two hours, unless otherwise agreed upon by both parties. IKEA will provide the customer with a 3D blueprint, the delivery of which shall exempt IKEA from any other obligations or responsibilities.
Once the contracted service has been provided, the Customer must sign a document stating their approval.
The products included in the plans or quotes or addressed in the consultation do not form part of the Advisor Service, and are not included in the price under any circumstance. Therefore, they can only be acquired in accordance with the usual purchasing system, at the price and under the conditions listed on the date on which the purchase of each product is made, even when the quotes for the products provided during the consultation establish different conditions. IKEA will provide the Customer with the option to contract additional services besides the purchase, such as Delivery and Installation Services. The Customer must contract these services with external partner companies.
As an essential condition for providing the service, the contractor exempts IKEA from any responsibility, and therefore, will be solely responsible for taking into consideration and making use of the products in accordance with the technical specifications and corresponding instructions for use, as well as for verifying the correct location and placement of the product in the property, in accordance with the building book, the obligations for use and maintenance of the property, emergency and evacuation manuals and any other requirements that may emanate from the manuals and regulations that are applicable to the property in question and which IKEA is unaware of and for which the Customer will be solely responsible. In light of the foregoing, it shall be solely the Customer's responsibility to verify that the Design and documentation generated by IKEA meets the conditions of safety, habitability, suitability and other obligations that apply in their capacity as user, owner, tenant, or any other title granting them the legitimacy to provide this service in relation to the property, or if it must be amended by the Customer. All information that is provided by the Customer shall become the property of IKEA, without IKEA being responsible in any way for the veracity, precision or sufficiency of the Information provided between both parties.
IN-STORE LIVING ROOM ADVICE
The Customer must register using the Form provided for that purpose, and enter the data requested when booking an in-store appointment.
The Customer must attend the appointment with IKEA with the to-scale paper blueprints for the area that is the subject of the consultation. IKEA will provide a Customised In-store Advisor Service for the purchase of a living room, which will include the Design and Planning of the IKEA living room based on the information provided in the survey completed by the Customer in the appointment booking process as well as based on the plan submitted by the customer. IKEA will not provide the planning and design service for a living room that does not entirely consist of IKEA items. The service is provided on a one-time basis, in a single session on the date agreed upon between both parties, with a maximum duration of two hours, unless otherwise agreed upon by both parties. IKEA will provide the customer with a 3D blueprint, the delivery of which shall exempt IKEA from any other obligations or responsibilities.
Once the contracted service has been provided, the Customer must sign a document stating their approval.
The products included in the plans or quotes or addressed in the consultation do not form part of the Advisor Service, and are not included in the price under any circumstance. Therefore, they can only be acquired in accordance with the usual purchasing system, at the price and under the conditions listed on the date on which the purchase of each product is made, even when the quotes for the products provided during the consultation establish different conditions. IKEA will provide the Customer with the option to contract additional services besides the purchase, such as Delivery and Installation Services. The Customer must contract these services with external partner companies.
As an essential condition for providing the service, the contractor exempts IKEA from any responsibility, and therefore, will be solely responsible for taking into consideration and making use of the products in accordance with the technical specifications and corresponding instructions for use, as well as for verifying the correct location and placement of the product in the property, in accordance with the building book, the obligations for use and maintenance of the property, emergency and evacuation manuals and any other requirements that may emanate from the manuals and regulations that are applicable to the property in question and which IKEA is unaware of and for which the Customer will be solely responsible. In light of the foregoing, it shall be solely the Customer's responsibility to verify that the Design and documentation generated by IKEA meets the conditions of safety, habitability, suitability and other obligations that apply in their capacity as user, owner, tenant, or any other title granting them the legitimacy to provide this service in relation to the property, or if it must be amended by the Customer. All information that is provided by the Customer shall become the property of IKEA, without IKEA being responsible in any way for the veracity, precision or sufficiency of the Information provided between both parties.
6. PRICE AND PAYMENT
The kitchen planning service is free of charge.
The products included in the plans or quotes or addressed in the consultation do not form part of the Advisor Service, and are not included in the price under any circumstance. Therefore, they can only be acquired in accordance with the usual purchasing system, at the price and under the conditions listed on the date on which the purchase of each product is made, even when the quotes for the products provided during the consultation establish different conditions.
7. AFTER-SALES SERVICE
If the Customer has any incident with contracting the service, they must go to the store of their choice. In addition, they may contact the IKEA Customer Service via telephone at +34 900 400 922 (the cost may vary depending on the telecommunications service provider) from 10.00 am to 10.00 pm.
8. GUARANTEE
IKEA shall be responsible for the lack of compliance of items for a period of two years from the date of purchase by the Customer or from the date their delivery by external partner companies, as established in Legislative Royal Decree 1/2007 of 16 November.
The METOD kitchen systems have specific commercial guarantee conditions that are only applicable to household use of the kitchen. The 25-year guarantee covers defects in material and manufacturing of the following components of the METOD kitchen cabinet system: base cabinet frames, fronts, UTRUSTA hinges, MAXIMERA fully removable drawers, UTRUSTA melamine and tempered glass shelves, plinths, legs, side panels, cover strips/edge trims, countertops (except for LILLTRASCK and FYNDIG) and sinks (except for FYNDIG).
The FYNDIG kitchen system is not covered by this guarantee.
The products that are not covered by this guarantee are: knobs, handles, FYNDIG and LILLTRASCK countertops, ERSATTARE semi-integrated dishwasher hinges and BEHJALPLIG fully integrated dishwasher hinges. FÖRVARA drawers, UTRUSTA wire baskets, TUTEMO and HORDA open cabinets have a 10-year guarantee.
In any case, we recommend that you follow the indicated link to consult the specific conditions of the guarantee and its coverage, as well as the maintenance instructions in order to treat each item as best as possible.
This information is available at https://www.ikea.com/es/en/customer-service/returns-claims/guarantee/
9. APPLICABLE LEGISLATION. SUBMISSION TO JURISDICTION
These conditions will be governed by the applicable Spanish legislation, for any aspects that are not provided for under it in terms of interpretation, validity and implementation.
The parties agree to submit any dispute that may arise from the interpretation or execution of these contractual conditions to the courts and tribunals of the city corresponding to the Customer's registered address.
Information regarding exercising the right to withdraw (*)
1. IKEA Products
If you purchase IKEA items, you can exercise your right to withdraw within a period of 14 calendar days and without justification. The deadline for exercising this right will commence on the day on which you, or a third party that you indicate, receive material possession of the last of the items delivered.
- Total withdrawal: if you exercise the right to withdraw within the 14-day period, we will refund all the payments received from you without any undue delay, including delivery costs (except for any additional costs resulting from you choosing a delivery method other than the least expensive standard delivery method that we offer), and always within 14 calendar days of the date on which you informed us of your decision to withdraw from this contract. We will carry out this refund by using the same payment method you used for the initial transaction, unless you have explicitly expressed otherwise; under no circumstances will you incur any cost as a result of the refund.
- Partial withdrawal: if you withdraw from some of the items/products purchased within the 14-day period, we will return the full cost of the product or products returned, as well as a proportional part of the payments received from you for the services inherent to the purchase (delivery/assembly/installation) without any undue delay, including delivery costs (except for any additional costs resulting from you choosing a delivery method other than the least expensive standard delivery method that we offer), and always within 14 calendar days of the date on which you informed us of your decision to withdraw from this contract.
2. Services
If in addition to purchasing items, you have contracted one or several additional services (delivery, assembly and installation, etc.), you will be able to exercise your right to withdraw with respect to all or any one of these services within 14 calendar days, and without justification, as long as the service(s) contracted have not been executed, in which case, you will lose this right. This period shall commence on the day the contract is entered into.
- Total withdrawal: in the case of provision of services, if you exercise the right to withdraw from some of the contracted services within the 14-day period, provided that said contracted services have not been fully executed, we will refund you a proportional part of all payments received without any undue delay, and always within 14 calendar days of the date on which you informed us of your decision to withdraw from this contract- We will carry out this refund by using the same payment method you used for the initial transaction, unless you have explicitly expressed otherwise; under no circumstances will you incur any cost as a result of the refund.
- Partial withdrawal: in the case of provision of services, if you exercise the right to withdraw from some of the contracted services within the 14-day period, provided that said contracted services have not been fully executed, we will refund you a proportional part of all payments received without any undue delay, and always within 14 calendar days of the date on which you informed us of your decision to withdraw from this contract. We will carry out this refund by using the same payment method you used for the initial transaction, unless you have explicitly expressed otherwise; under no circumstances will you incur any cost as a result of the refund.
Other applicable conditions
We will be able to withhold the refund, as stipulated by law. You must return to us or directly deliver the items without any undue delay, and always within a period of 14 calendar days of the date on which you inform us of your decision to withdraw from the contract. This deadline will be considered to be complied with if the goods have been returned before said period has expired. You must assume the direct cost of returning the goods. It is estimated that the cost in case of hiring a new delivery service to return the product to IKEA will be the same as what the customer paid for the delivery of the merchandise to their address, if it is the same amount of purchased goods, in the same delivery area and to the same store from which the purchase was made. You will be solely responsible for any depreciation to the goods resulting from any handling that is unnecessary to establish the nature, characteristics and functionality of the goods.
To exercise the right to withdraw, you must notify the IKEA CONTACT CENTER ESPAÑA, Plaza Espíritu Santo, Parcelas 1-3, post code 33010- Oviedo (Asturias), telephone number +34 902 400 922 and email address [email protected] of your decision to withdraw from the contract through an unambiguous statement (for example, a letter sent by post, fax or email). You may use the model withdrawal form provided below, though using it is not obligatory, given that you also have the option to fill out and electronically send the model withdrawal form or any other unambiguous statement via the website: https://www.ikea.com/es/en/customer-service/terms-conditions/terminos-condiciones-compra-online-pubbb33a581/. If you choose this option, we will send you the receipt of said withdrawal without delay through a durable medium (for example, via email). To comply with the withdrawal deadline, it is sufficient to send the communication stating that you are exercising this right before the corresponding deadline expires.
(*) The rights contained in this document are those set forth in the regulations applicable to remote sales. After the 14 calendar days recognised by law, the IKEA return policy shall apply: if the product has not been used and it is in its original packaging, IKEA will refund the full amount of the purchase using the same payment method used by the Customer. Otherwise, IKEA will send the Customer a Refund Card without an expiry date for the full amount. The sales policy is only applicable to the items, and is not applicable to the contracted services under any circumstances.