App privacy policy

PRIVACY POLICY. First time using the app

1. Data controller

IKEA IBERICA S.A.U.
Avda. Matapiñonera 9
28703 San Sebastián de los Reyes
Madrid
CIF (Certificado de Identificación Fiscal — Spanish tax identification number) A28812618

2. What information do we collect and for what purpose?

In order to tell you know which store is closest to you, IKEA collects the following information: your region and the language you have selected.

The legal basis for the processing of this information is our legitimate interest in providing you with a shopping experience tailored to your needs.

Moreover, based on legitimate interest and in order to improve our website and app, identify your usage patterns and perform statistical analysis, IKEA also collects the following data:

IP address
Browsing data within the app (how you interact with the app or website).
Geographic location data (only collected if you allow the IKEA app to access your location). In this case, we need you to give us your consent.

3. Automated decisions

We do not use this data processing to make automated decisions which have a significant impact on you.

4. Which third parties do we share your data with?

In some cases, we send your data (only when necessary) to third parties. In certain situations we work with external service providers. These external service providers can only use your data to provide the corresponding services. Therefore, they cannot use this information for their own ends or pass it onto third parties.

When required, the following categories of third parties may know your data:

Companies that provide services to IKEA and that need the data in order to provide those services
Companies of the INGKA companies, including, but not limited to: IKEA IT AB, IKEA Services B.V, IKEA Retail Services AB and IKEA Business Service Centre. However, we have signed the relevant agreements with these companies that act as data processors to safeguard your personal data.

5. How long do we store your personal data for?Your personal data will be kept as long as necessary to achieve the objective it was collected for, and only within the applicable legal deadlines.

6. Exercising your rights

You have rights of access, rectification, opposition, deletion and limitation of your personal data as well as the right to withdraw consent. To exercise your rights, send a letter to: IKEA IBERICA S.A.U. Avda. Matapiñonera 9, postcode 28703 de San Sebastián de los Reyes, Madrid, or send us your request by filling in the electronic Data Protection Rights form. You also have the right to file a complaint with the Spanish Data Protection Agency. Contact details and information on how to proceed can be found at https://www.aepd.es.

IKEA has appointed a Data Protection Officer. You can email the Officer at [email protected].

7. Privacy policy update

IKEA can update this document in the future. The date of publication can be found at the bottom of this policy. Changes made to technology, legislation and authorities' guidance may require us to inform you of the activities we are going to undertake if your privacy rights will be affected. Please check this page from time to time to make sure you are aware of all changes made.

04-04-2023

IKEA FAMILY CLUB

1. Data collector

IKEA IBERICA S.A.U.

Avda. Matapiñonera 9

28703 San Sebastián de los Reyes

Madrid

CIF (Certificado de Identificación Fiscal — Spanish tax identification number) No. A28812618

2. What information do we collect and for what purpose?

IKEA collects the following information in accordance with IKEA Family Terms of Use to manage your IKEA Family account:

Legal Last Name
Name
Email address
Address
Postcode
City
Favourite store
Phone number
Purchase history

This allows IKEA to:

Manage your registration with the IKEA FAMILY loyalty programme

Send you your IKEA Family card (via email or text message)

Provide you with the many benefits of joining the programme (coupons, special offers, promotions and warranties)

Communicate with members who register for events regarding their participation (e.g. confirming registration, reminders, cancellations, etc.)

Remember that the data you provide us should be sufficient and relevant. In the event that you provide us with information that is false, incomplete, inaccurate or out of date, the user is responsible for any consequent harm caused, with IKEA reserving the right to terminate the services contracted by the customer or any other contract entered into. This is without prejudice to any other actions that may arise in law.

In addition, based on legitimate interest and in order to communicate with you as a member of the IKEA Family in an efficient and engaging way, IKEA also collects the following data:

Activity on your account;
Gender
IP address
App or website browsing data (how you interact with the app or website, and, in particular, the products you have placed in your basket)
Geolocation data (collected only if you allow the IKEA app to access your location)

3. Automated decisions

We do not use this data processing to make automated decisions which have a significant impact on you.

4. Which third parties do we share your data with?

IKEA shares data with various companies that provide services to IKEA, which need access to data to correctly manage the IKEA Family Loyalty Club and with which we sign contracts containing the necessary safeguards for data protection. These include the following: the company that provides advertising through different channels, companies from different sectors that help us analyse IKEA Family Club customers, and IKEA Group companies (located in the European Union) so as to correctly manage the Family Loyalty Club database. In order to provide a better service, your personal data may be transferred within and outside the European Union for the following purposes: for sending commercial information through a supplier under Binding Corporate Rules (BCR), and if you review a product (Rating and Reviews) under the Standard Contractual Clauses.

5. How long do we store your personal data for?

IKEA will retain your data for as long as necessary to comply with any legal obligations arising from the processing of such data in accordance with IKEA data retention policies. If you do not actively use or stop using your IKEA Family account, we will delete the account five years after we notice this lack of activity.

The information we keep about you can be checked and collated within our databases. This allows us to guarantee that it is managed correctly and to process the data for the purposes indicated above.

6. Exercising your rights

If you want to know what data we have about you, make changes to them, delete them, request that we do not use them for some of their intended purposes, or request that we limit the processing of your personal data (in which case we will only keep your data in order to respond to or defend against claims), or you are interested in transferring your data, send us your request by filling in the electronic Data Protection Rights form. You also have the right to file a complaint with the Spanish Data Protection Agency. Contact details and information on how to proceed can be found at https://www.aepd.es.

IKEA has appointed a Data Protection Officer. IKEA has appointed a Data Protection Officer. You can email the Officer at [email protected].

7. Privacy policy update

04/04/2023

IKEA ACCOUNT PRIVACY POLICY

1. Data collector

IKEA IBERICA S.A.U.

Avda. Matapiñonera 9

28703 San Sebastián de los Reyes

Madrid

CIF (Certificado de Identificación Fiscal — Spanish tax identification number) No. A28812618

2. What information do we collect and for what purpose?

IKEA collects the following information to manage your account according to the terms of use:

Legal Last Name
Name
Email address

This allows you to:

Create an IKEA profile
Purchase products and services online without having to enter your personal details every time you make a new purchase on the website or the IKEA app.
Save your wish list, favourites and planners
Receive invitations to review products
If necessary, it allows us to contact you about your IKEA profile through the methods you have provided

What do we do with the personal information you give us?

If you have given us your consent to send you email marketing communications, we will try to make those emails as relevant to you as possible. We may send you emails based, for example, on your previous purchases, visits to our website or the plans and shopping lists you have saved in your account.
Analyse your shopping habits and history, both online and at IKEA stores, so as to send you personalised and improved offers of IKEA products and services thanks to automatic profile creation.
Send surveys on IKEA products and services.
Offer you a browsing experience that is better adapted to your preferences based on the information we have about you, and to send you adverts for IKEA products that are adapted to your browsing patterns.

We can use the data collected through your IKEA account to provide website functions, such as creating a shopping list, plans (such as for kitchens or PAX wardrobes) and storing products in your shopping basket during browsing sessions. It allows us to make purchasing at IKEA as easy for you as possible by storing your delivery details, customising website content and email marketing communications and recommending products that might be of interest to you.

Furthermore, based on legitimate interest and to improve our website and app, identify your usage patterns and perform statistical analysis, IKEA also collects the following data:

IP address
Browsing data within the app (how you interact with the app or website).
Geographic location data (collected only if you allow the IKEA app to access your location)

3. Automated decisions

We do not use this data processing to make automated decisions which have a significant impact on you.

4. Which third parties do we share your data with?

When required, the following categories of third parties may know your data:

Postal mail workers.
Email processors.
Printers.
Distribution companies.
Companies working in transport, storage, assembly and installation, apparatus collection and environmental management, waste collection, disassembly and removal of old items.
Household appliance technical servicing companies
Payment providers.
Companies that analyse the use of the IKEA website on behalf of IKEA.
Companies that personalise the IKEA website.
Companies that make our Customer Centre accessible via social networks.
Other companies that provide services to IKEA and that need the data in order to provide those services
Companies of the INGKA Group, including, but not limited to: IKEA IT AB, IKEA Services B.V, IKEA Retail Services AB and IKEA Business Service Centre. However, we have signed the relevant agreements with these companies that act as data processors to safeguard your personal data.
Data will be transferred to the US service provider when reviewing items under the Standard Contractual Clauses.

5. How long do we store your personal data for?Your personal data will be kept as long as necessary to achieve the objective it was collected for, and only within the applicable legal deadlines.

6. Exercising your rights

IKEA has appointed a Data Protection Officer. IKEA has appointed a Data Protection Officer. You can email the Officer at [email protected].

7. Privacy policy update

04/04/2023

PRIVACY POLICY: PURCHASES

1. Data collector

IKEA IBERICA S.A.U.

Avda. Matapiñonera 9

28703 San Sebastián de los Reyes

Madrid

CIF (Certificado de Identificación Fiscal — Spanish tax identification number) No. A28812618

2. What information do we collect and for what purpose?

IKEA collects the following data through the purchase form in accordance with general terms and conditions of sale:

Legal Last Name
Name
Address
Postcode
City
Email address
Phone number

The purpose of this processing is to manage your orders for products and services (such as their delivery) made through the app or the IKEA website.

This allows IKEA to:
Receive your payment
Prepare your orders
Deliver your products
Deliver the requested services
Send receipts
Provide after-sales services

The same data is also used for statistical analysis. This is based on legitimate interest, and as a legal basis for processing. These statistical analyses help IKEA to improve its website and its app.

Moreover, based on legitimate interest and to improve our website and app, identify your usage patterns and perform statistical analysis, IKEA also collects the following data:

IP address
Browsing data on the app or website (how you interact with the app or website).
Geolocation data (collected only if you allow the IKEA app to access your location)

3. Automated decisions

If you pay with a credit card, we may run a fraud check to see if the credit card is being used or may be used for fraudulent transactions. We do this based on the country where the credit card was issued, your postcode and your country of origin. In this case, this decision is made via an automated system. This is an obligatory part of the purchase process to meet our legal requirements. If we find that your credit card is being used or may be used for fraudulent transactions, we will inform you and you won't be able to complete your online order with that credit card – you'll have to use another payment method. In that event, an automatic check will be made.

4. Which third parties do we share your data with?

When required, the following categories of third parties may know your data:

Postal mail workers.
Email processors.
Printers.
Distribution companies.
Companies working in transport, storage, assembly and installation, apparatus collection and environmental management, waste collection, disassembly and removal of old items.
Household appliance technical servicing companies
Payment providers.
Companies that analyse the use of the IKEA website on behalf of IKEA.
Companies that personalise the IKEA website.
Companies that make our Customer Centre accessible via social networks.
Other companies that provide services to IKEA and that need the data in order to provide those services
Companies of the INGKA Group, including, but not limited to: IKEA IT AB, IKEA Services B.V., IKEA Retail Services AB and IKEA Business Service Center. We have signed the corresponding agreements with these companies that act as data processors to safeguard your personal data.

We work with an external provider that operates outside the European Economic Area. This provider processes the data exclusively for managing online shopping and to prevent payment fraud. We have signed standard clauses with this provider that guarantee the correct management of the data they have access to.

5. How long do we store your personal data for?

If you make an online purchase, the data of your transaction will be recorded to process the payment. For tax reasons, we are obliged to retain the details of each purchase for ten years. To deliver you the goods, we need your delivery address, email address and telephone number so we can keep you up to date with the delivery. We also store data about your purchases so we can answer any query about the guarantee, along with any other questions or complaints about the product and to show that you have shopped with IKEA. We store the data for at least five years.

6. Exercising your rights

IKEA has appointed a Data Protection Officer. IKEA has appointed a Data Protection Officer. You can email the Officer at [email protected].

7. Privacy policy update

04-04-2023

Cookies

We use (our own and third-party) cookies for personalisation and advertising purposes to create profiles based on your web browsing history, for example, to show you personalised content. We also use analytical cookies to understand how you use our website, evaluate its operation and make improvements; and performance cookies for features such as helping you via our live chat. You can accept all cookies by clicking on "Accept". You can also configure your preferences or reject cookies using the banner on the IKEA website. For more information about our cookie policy and the conditions under which IKEA collects and uses browsing data when you use the IKEA website (www.IKEA.com), the mobile version of our website or the IKEA mobile app (collectively known as our "Site"), please see ourCookie Policy.

04-04-2023