Who is Billie?
Billie is our IKEA chatbot, available 24 hours a day to answer any questions you may have.
Billie is the best option to help you check the status of your order, reschedule/cancel orders and gives you information about store hours, how to manage missing or damaged items in your delivery among others.
You can interact with our chatbot on the contact us page by clicking on the yellow icon.
At the end of the conversation, you will receive a short survey to rate your experience. Your feedback is very important to us because we use this information to train and improve the chatbot.
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