What happens if I return a product purchased using one or more rewards from IKEA Family?
The corresponding number of points will be deducted automatically, 24 to 48hours, and the reward will have been forfeited.
When you use a product reward, the price of the items is lowered, therefore points will be deducted according to the amount you paid.
Because each reward code is unique, you will not be able to use it again.
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What happens if my order is cancelled and has a reward from IKEA family applied?
In this situation a new reward, of the same type, will be generated for you to enjoy in your next purchase.
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If I return the product(s) that I purchased, what will happen to the points from IKEA Family that I have collected?
The corresponding number of points will be deducted automatically from your profile within 24-48 hours and any rewards used will have been forfeited.
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How do I use a reward from IKEA Family online?
To use your reward you need to be logged in with your IKEA Family account before placing your purchase.
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Where can I use a reward from IKEA Family?
You can use a reward online, in the stores or when contacting us.
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What products do product rewards include?
You can use product and service rewards online, in-store or when you contact us via telephone sales.
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Can I return items to a different store than the one where I purchased them?
Yes, you can do it in any of our stores.
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