I didn't receive the total amount of points from IKEA Family for my purchase
Points can be granted in multiple stages, depending on the type of purchase you've made.
Please note that it can take up to 48 hours from the time of purchase for points to be reflected in the customer's profile.
In addition, these points can be awarded at different stages of the purchase process, depending on the type of points.
For example:
For products purchased in-store, points are awarded at checkout.
For other types of orders, they are awarded when the goods are delivered to the customer.
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You can see your total amount of points by logging in to your IKEA Family profile on the IKEA website or the IKEA App. For more details, you can visit the history tab, also available in your IKEA Family profile.
Read moreYou can collect points online, through the app, in-store, or even by phone when you make a purchase or interact with IKEA tools and services. For this make sure to always scan your IKEA Family card or log in online.
Read moreYou can use your points to choose from the rewards that are available to you based on the number of points you have collected.
Read moreYou can use your points to choose a reward. The rewards unlock depend on how many points you have but are the same for all customers. We have different rewards available so you can choose the one that best suits your needs.
Read moreThe corresponding number of points will be deducted automatically from your profile within 24-48 hours and any rewards used will have been forfeited.
Read moreYou can collect points in the online store, app, remote sales by phone, in all IKEA stores located in {Localization needed: Country name} and even in the planning studios.
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