Before you visit us

You can check the availability of the items in your bag.

If an item is unavailable, you can choose to receive an SMS or email alert when it's back in stock. The availability of products in the as-is shop or food market cannot be checked.

In some cases, a product that seemed to be available may run out while we are getting your order ready. In this case, we'll contact you to offer you a solution.

Please note that stock is updated once every 60 minutes.

Buy online now and receive your products within the next few days. Want to touch them, try them out or find out more about them? Then visit your nearest store, where you can sit on the sofas or ask one of our helpful co-workers about the different types of mattresses we offer before you commit.

What makes a perfect home? Only you decide. That's why we offer more than 10,000 products and a wealth of ideas and services to furnish your home.

Make yourself comfortable in the various room settings we offer in store – Try out the upholstery, feel the oriental rugs, test the sofa beds and open up the wardrobes to get a feel for the quality. On the price tag you'll find everything you need to know about a product, including where you can collect it in store.

Since most IKEA furniture is flat-packed, you can easily take it home with you when you buy it in-store.

If you buy online, we'll deliver your items to your home or business.

We can collect them, deliver them and assemble them for you if you like. We can even install that new kitchen you're after. Find more information on all our additional services or speak with an IKEA co-worker in-store.

We accept credit cards, debit cards, IKEA Business cards and IKEA gift cards. Obviously, when you pay online the transaction is completely secure. You can choose from a range of financing options if you prefer to spread the payment.

Don't worry! If you take something home only to change your mind, you have 365 days to return it. Simply keep your receipt to ensure a smooth return process. For more information, consult our Return policy.

The IKEA Store app can be a big help if you are thinking about visiting us. Explore products, create a shopping list and receive the latest offers from your nearest store. You can download the IKEA Store app from Google Play (Android) or the Apple App Store (iOS).

For all IKEA purchases, we issue a simplified invoice that looks much like a receipt. And if you are exempt from paying VAT, we explain how to request a refund.

We offer a wide range of services to make your buying experience easier.

IKEA will provide the services directly or through external companies, under the terms and conditions agreed on at the time the services are arranged. See our delivery and assembly pages for more information, including terms and conditions and contact information for getting in touch.

If you'd like to hire our delivery service for your online purchase, please check your delivery rate.

If you hired our delivery service at time of purchase, you can check the status of your order by using our order tracker.

We are working to include new services as part of our online experience. For the time being, installation, assembly or disassembly, and removal of furniture and mattresses can only be hired in store.

Let us help you arrange the furniture in your room.

You'll receive the undivided attention of our expert IKEA co-workers, who will help you select the kitchen, living room or bedroom furniture that's best suited to your needs. Make an appointment to receive personalised service in store or, if you prefer, online or in the comfort of your own home. 

For more information, click here. 

Make your dreams a reality with our IKEA planners.

Plan your favourite space, save the recovery code so you can change it as often as you like, and download or print the shopping list before you head to the store. If you are logged in with your IKEA profile, you can save all the kitchen designs you have created.

All of our planners have an online guide that explains how they work. Be sure to check it out.

To view your saved kitchen designs, head over to the planner and enter your username and password.

Phone us and we'll help you with your purchase.

If you'd like to make a purchase and need help, or simply have questions and would like us to advise you, be sure to give us a call. We look forward to helping you!

You can phone us on Freephone number 900 400 922 (Monday to Saturday, 08:00 to 22:00, and Sundays and holidays, 10:00 to 20:00)

If you have any questions or concerns about the status of your order, delivery times or if you need any other information, be sure to contact us via our customer service page.

Don't miss out!

You can learn more about our offers by visiting your local IKEA store's website or on our offers and promotions page. On our IKEA Family website, you can see all the activities and workshops we are staging at your IKEA store, check availability and sign up.

Find our IKEA Family offers here. 

If you're looking for IKEA Family offers in our food range, have a look here.

More information: Welcome to IKEA Family

For our visitors with reduced mobility, we also offer the following in-store services:

Wheelchairs – Available at no cost for in-store use.

Assisted shopping – Please contact the store's Customer Service department to request this service.

Facilities for visitors with hearing disabilities

At IKEA, we make things easy for you. When making your purchases, either in-store or online, you can choose from any of the main payment methods we accept.

In our IKEA stores, you can pay with VISA, Mastercard, 4B, American Express, our IKEA VISA card, IKEA gift cards, IKEA refund cards and/or cash. In accordance with Spanish Law 11/2021, we cannot accept cash payments for transactions of EUR 1,000 or more. Payments greater than EUR 999 must be made by card or cheque.

At IKEA Design points, payment can only be made by card.

Only business customers (self-employed or companies) may pay by bank transfer, provided that they create an account at IKEA for Business.

Gift cards or refund cards may be combined with other available payment methods. The maximum amount of gift cards or refund cards is EUR 999 and you can only use them on orders that do not exceed this amount.

You cannot use more than one means of payment (where any such method is cash or bearer securities) on the same invoice if the total amount of the invoice is EUR 1,000 or more. Using more than one means of payment is only allowed if they are all credit and/or debit cards and/or bank cheques made payable to IKEA IBÉRICA, SAU.

At IKEA you're free to change your mind!

We make things easy for you. Learn more about our return policy here.

Pets are part of the IKEA family.

Pets are allowed in all IKEA shops and contact points. You can read the rules and regulations here.