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IKEA Family | Questions

If you love your home, IKEA Family is just the thing for you. As an IKEA Family member, you enjoy a whole host of offers and promotions. Check here for details about IKEA Family.

IKEA Family club benefits

What are the benefits of being an IKEA Family member?

IKEA Family Club offers

Enjoy exclusive offers. As an IKEA Family member, you enjoy great IKEA Family Club offers all year round on products, the IKEA Restaurant and the Swedish Food Market. See for your yourself!

Free hot drink

Take a break. In our IKEA Family Club, you can enjoy a free hot drink on us from Monday to Friday in the IKEA Restaurant. Simply show your IKEA Family card when you visit the IKEA Restaurant.​

Receipt-free exchanges

We look out for you. Simply scan your IKEA Family card at the checkout, safe in the knowledge that as an IKEA Family member you can still exchange your purchases even without a receipt.

Free Oops! transport insurance

Better safe than sorry! If something breaks on the way home or while you’re putting it together, we will replace it for free within 14 days. Simply scan your IKEA Family card at the checkout and we’ll automatically insure your IKEA purchases.

Birthday gift

Surprises in store. We celebrate your birthday every year by sending you a gift. And there are also gifts for your youngest Family members. Simply register your dates of birth and an e-mail address, then sit back in anticipation.

Loyalty bonus

Enjoy great surprises as a thank-you for being such a loyal IKEA Family member. Scan your IKEA Family card at the checkout each time you shop with us and we’ll send you a loyalty bonus once a year.

Workshops & events

Fresh ideas and useful tips: As an IKEA Family member, you can attend inspirational workshops and unique events about the best place in the world: home.

IKEA Family competition

Show us your IKEA Family card, and we’ll show you Sweden. With a bit of luck, you have a monthly chance to win a trip to Sweden worth up to CHF 2,000. Simply register your IKEA Family card each time you visit an IKEA store and you will automatically be entered into the prize draw.


General questions about IKEA Family

Who can become an IKEA Family member?

Everyone is welcome to become a member of IKEA Family: singles, couples, students, grandparents and of course families big and small. In short: anyone who loves their home, is at least 16 years old and lives in Switzerland or one of the neighbouring countries (Liechtenstein, Austria, Germany, France or Italy). You don’t even need to have your own family to become a member of IKEA Family.

The IKEA Family membership card is a personal card. It can’t be transferred to anyone else. All other members of your family can apply for IKEA Family membership easily and free of charge.

Where can I register for IKEA Family?

Download the free IKEA Family app today (see 4. IKEA Family app) and get your membership card on your smartphone. There’s a small gift waiting for you.

It’s also quick and easy to register using the online form.

You can also register as a member at the digital IKEA Family kiosk in the entrance area of your nearest IKEA store.

IKEA Family is a great offer, but how much does it cost?

Nothing. Membership is 100% free!

Do I receive bonus points for the purchases I make with the IKEA Family membership card?

No, we don’t do bonus points. Instead, the IKEA Family card offers many other benefits that you can take advantage of on an ongoing basis and every time you visit. We also surprise you once a year with a beautiful gift to say thank you for your loyalty.

Some of our IKEA Family benefits require that you consent to us sending you information via e-mail, post and SMS. To give your consent, simply check the relevant box in your member profile and give your confirmation in the e-mail that follows.

Can I be safe in the knowledge that my personal details won’t be passed onto third parties?

Yes, absolutely! Data privacy is very important to us and we won’t pass on your personal details to third parties. We sometimes have to work together with external partners (e.g. when sending and printing brochures). However, they are contractually obliged to treat all data confidentially and to not pass it onto third parties under any circumstances.

Can I be safe in the knowledge that my personal details won’t be sold to third parties?

Yes, absolutely! Data privacy is very important to us and we won’t sell your personal details to third parties. We sometimes have to work together with external partners (e.g. when sending and printing brochures). However, such third parties are contractually obliged to process the data in accordance with IKEA’s instructions and to maintain the confidentiality and security of the data. Further information is available in our data privacy policy.


Questions and answers about the IKEA Family card

How can members find out more about IKEA Family?

You can find all the important information about IKEA Family on this website. If you cannot find what you are looking for there, simply send us your question.

You’ve lost your IKEA Family membership card – what are the next steps?

Don’t worry! Download the free IKEA Family app now (see 4. IKEA Family app) and get your membership card on your smartphone. Simply present your digital IKEA Family card every time you make a purchase and take advantage of the benefits.

You can also register as a member at the digital IKEA Family kiosk in the entrance area of your nearest IKEA store and have the card sent to you via SMS or e-mail.

We also send you a QR code with your personal card in the IKEA Family newsletter. To give your consent, simply check the relevant box in your member profile and give your confirmation in the e-mail that follows.

Why should you present your IKEA Family membership card at the checkout every time you make a purchase?

To put it simply, because it’s worth it. For example, by presenting your card, you make sure you always get the best IKEA Family member prices and club offers. In addition, the items that you buy from IKEA are then insured for the journey home, so if one of them breaks on the way, you’ll receive a replacement free of charge (upon presentation of the receipt).

Where do I present my IKEA Family membership card in an IKEA store?

To take advantage of all the benefits, always show your IKEA Family membership card at the checkout, in the IKEA restaurant and in the IKEA Swedish Food Market.

Can other family members use my IKEA Family membership card?

No, the IKEA Family membership card is a personal card. It can’t be transferred to anyone else. If another family member wants their own IKEA Family card, they can apply for membership simply and free of charge.

Can I also use my IKEA Family membership card in IKEA stores outside of Switzerland?

Yes, you can use the card in all countries that have the IKEA Family scheme, e.g. in Austria, Germany, Italy and France.

How do I change my name or address associated with my membership?

The easiest way to do this is by using our free IKEA Family app (see 4. IKEA Family app). This ensures that you have your IKEA Family membership card with you and can change your data quickly at any time.

You can also update your profile online or at the digital IKEA Family kiosk in the entrance area of your nearest IKEA store.

What do I need to do if I no longer want to be an IKEA Family member?

You can cancel your membership at any time and without providing a reason.


IKEA Family app

Download the app for free and you will receive a small gift from us. Do this using the link provided.


IKEA Family newsletter

How do I get the IKEA Family newsletter?

With the free IKEA Family newsletter, we’ll keep you regularly informed about all the latest news, club offers and promotions. You’ll also receive a great deal of inspiration and numerous ideas for your home. You’ll also be informed immediately in the event of a product recall or any important changes to our product range.

Update your contact details in your member profile.

What should I do if I don’t receive the IKEA Family newsletter?

Simply check your IKEA Family profile to see whether the e-mail address you have saved there is up to date and whether you have consented to us providing you with information via e-mail.

Alternatively, simply get in touch with us. We’ll be happy to check whether the correct e-mail address has been saved and whether you have given us consent to contact you via e-mail.

What do I need to do if I no longer wish to receive the IKEA Family newsletter?

You can unsubscribe at any time by clicking on the link in the IKEA Family newsletter.


IKEA Family SMS

How do I receive an IKEA Family SMS?

Once you have entered your mobile phone number and given us your consent to provide you with information via SMS, we’ll send you special club offers and promotions as well as special opening hours for your nearest IKEA store by SMS.

If you haven’t entered your mobile phone number yet, you can simply enter it here: update profile.

What should I do if I don’t receive any SMS?

Simply check your IKEA Family profile to see whether your mobile phone number is up to date and whether you have given us your consent to provide you with information via SMS.

Alternatively, simply get in touch with us. We’ll be happy to check whether your mobile phone number has been saved correctly and whether you have given us consent to contact you via SMS.

What do I need to do if I no longer wish to receive SMS?

You can unsubscribe at any time by sending an SMS featuring the message “IKEA STOP” to 84141.