How can I know if a product is available in the store?
We always encourage our customers to check online to see product availability in their local store prior to visiting. We have made stock information more accurate and is now updated frequently.
How can I know when a product will be back in stock at the stores?
The best way to obtain updates on product availability is to visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
It’s been awhile and I have not received a notification that the product is back in stock. What do I do?
If the product has not come back in stock within 45 days, the notification will expire. You will need to re-register your product again. Follow the instructions as noted in the question above.
My product looked available when I looked online but when I came to the store it was gone. What happened?
We have made stock information more accurate and is updated more frequently. However when some items show “low stock” availability online, due to timing it may not be available when you arrive at the store.
Can I reserve/hold a product?
We are unable to hold or reserve products. However, we can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
The item I want to purchase in not available at my local store but is available at another. Can you transfer stock from one store to another?
We are unable to transfer products from one store to another. As an alternative, you can check to see if the product is available for delivery, or we can notify you when you’re your product(s) are back in stock. Simply visit the product page for delivery options and/or click on the “check other IKEA stores” link and select to be notified when the product is back in your local store.
Can you tell me the date when my product will be back in stock?
We are doing what we can to make all products available as soon as possible. Due to our current supply situation, we are unable to provide accurate arrival dates. However, we can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
I was advised that an item would be back in stock on a specific date but when I check, it is still not available (online or in store).
We apologize for any miscommunication. Delivery dates for stock are only estimates, and due to our current supply situation, we have been experiencing delays in our shipments. We can notify you when you’re your product(s) are back in stock. Simply visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
I can’t place a Click and collect order even though the item I want is in stock at my local store.
We are not able to complete a Click and collect order when there is “low stock” availability. Due to timing, it may not be available at time of picking and we want to avoid any inconvenience. We recommend you try another collection location.
Can I get a raincheck for an item that is not in stock?
Unfortunately we don’t offer rainchecks on out-of-stock items.
Why do you let me add a product(s) to my online shopping cart if it’s not available to purchase?
We understand that this can be frustrating for our customers. Since other customers across Canada may also be adding the product in their carts, we can only confirm final inventory once you begin the check out process. It is our ambition is to make only high stock products available to you. We are humbled to the fact that some products are very popular and may sell out quickly.
Why are you offering me Click and collect in another province then where I live?
We do not limit all the possibilities because many of our customers find it convenient to make purchases that can be picked up by a person living in another city.
An article has not been available for a long time, is it going to be taken out from the range?
Not necessarily. A long delay in availability can happen if we are expecting supply to eventually arrive back at our stores. If a product is discontinued, it will be completely removed from the website. The best way to obtain updates on product availability is to visit the product page, click on the “check other IKEA stores” link and select to be notified when supply is back in your local store.
Can I still place my order through you even if it seems to a low stock level?
The best way to confirm your order is to add the product in your shopping cart. Once at checkout the system will review if there are sufficient quantity to complete the purchase. Since other customers across Canada may also be adding the product in their carts, we can only confirm final inventory once you begin the check out process.
