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SYMFONISK FAQ & troubleshooting

WiFi speaker vs Bluetooth speaker?

  • SYMFONISK speakers need a WiFi connection, whereas ENEBY speakers use Bluetooth to connect to your music device.
  • ENEBY speakers are the best choice if you don’t have a WiFi connection at home.
  • SYMFONISK speakers are ideal if you want to play the same or different songs in different rooms at the same time.
  • ENEBY speakers are a great way to bring your music with you to the beach or to the park.

    How to solve common WiFi issues?

    • Make sure that your iPhone or iPad is connected to the same WiFi network as the speaker.
    • Try restarting your WiFi router.
    • Is your WiFi slow or unreliable or does it not reach all the rooms where you want SYMFONISK?  If so, try connecting one of your SYMFONISK speakers to your router with the supplied Ethernet cable. The wired SYMFONISK speaker will create its own WiFi network dedicated to your Sonos system.


    Still experiencing issues?

    Find more answers at Sonos.com (opens in a new tab)

    Contact us by phone or email


      What is Sonos?

      • Sonos is the wireless home sound system that fills as many rooms as you want with great-sounding music, movies and TV. Stream via WiFi. Play whatever you’re craving. And amp up every moment with intense, pulse-pounding sound.

      How do I connect a speaker to a phone?

      • Simply download the Sonos app and follow the instructions. Put your speaker wherever you want. Plug it in. Tap the app. It connects to your WiFi and then you’re ready to play - for everyone in the house and all their devices – smartphones, tablets and computers. Now you’re ready to set up your Sonos and start to stream music. When friends come over, they can download the app and play their favourite music, too. The Sonos app helps you to quickly search through all your services to track down your favourite music, send it to different rooms and adjust the volume or other settings. You don’t even have to be in the same room. And, if your friends have the Sonos app, they can do the same.

      Can I connect the SYMFONISK speaker to my Sonos system at home?

      • Yes, you can connect SYMFONISK speakers to your Sonos system at home, since the table lamp speaker is basically 100% Sonos (same as PLAY 1). The exterior design is IKEA.

      What is the difference between Bluetooth and WiFi speakers?

      • SYMFONISK speakers require a WiFi connection, while ENEBY speakers use Bluetooth to connect to your music device.  With SYMFONISK, the songs stream from your WiFi network (not your phone). So there are none of the dropouts, delays or interruptions that are associated with Bluetooth when the phone rings or the person with the music has to leave.

      Do I need to have my speaker connected via cable? (Why do I need an Ethernet port on a speaker?)

      • The Ethernet ports allow you connect Sonos directly to your Internet router. If your WiFi network isn't reliable or doesn't reach all the areas where you want to use Sonos, you can automatically create a dedicated Sonos wireless network by connecting a Sonos product to your router with an Ethernet cable.

      When I leave my house, will the music stop playing automatically?

      • No, it won’t stop playing, because the system is not dependent on a single phone or device.

      How many phones can I connect to a speaker simultaneously?

      • A phone is not connected to a single speaker but to the system. So multiple devices can control the system at the same time.

      How many speakers can I connect in one system simultaneously?

      • On a stable, high-speed WiFi network, approximately 30 speakers will usually work fine. Your sound is not limited to one room. The real power of a Sonos system kicks in when you add more speakers. Now you’re controlling different music in different rooms. Or grouping all your speakers together to every room at once. Since everything works together wirelessly, it’s easy to fill your whole home with music, room by room.

      Can I use SYMFONISK as a portable speaker?

      • No, you cannot use a SYMFONISK speaker outdoors because the speaker needs to be connected to a power outlet. However, you can move it around your house, as it will automatically reconnect to the system when it gets power.

      Does the speaker have an IP classification? Is it possible to use it in the bathroom?

      • No, the SYMFONISK table lamp and bookshelf speakers do not have IP classification. We don’t recommend our speakers for bathroom use.

      Can I use the bookshelf speaker as a shelf? How much weight can I put on it?

      • Yes, you can use the SYMFONISK bookshelf speaker as a shelf. The speaker can hold up to 3 kg. Please note: the included silicone mat is necessary to use the speaker as a shelf.

      Can a SYMFONISK speaker connect with a TV/laptop/projector?

      • SYMFONISK speakers can’t connect directly to a TV, laptop, or projector, as they don't have any outputs. But they can act as rear speakers in a Sonos home theatre system.

      Will the music stop if I turn off the device that hosts my Sonos app?

      • Only if the music that's playing is stored on the device that you turn off. Smartphones, tablets and computers can all control Sonos using the app. These devices can also store music for Sonos to play. The music will stop if you turn off a device that stores the music that Sonos is playing. However, if you control Sonos from your phone and play music from the Internet, a streaming service, or your computer, the music won't stop when you turn off your phone. It's just like putting away your TV remote while the TV is on.

      Can I use a SYMFONISK speaker without an Internet connection or a router?

      • No. SYMFONISK speakers require a broadband Internet connection and a router.

      How do I play my personal library of music and playlists through Sonos?

      • On the Sonos app, you will see an option in the Main Menu for "This Device". This is where you will find the music files and playlists stored on your mobile device.

      Will the music stop if I close my Sonos app?

      • No. Whatever albums, playlists or radio stations you're playing will continue when the app is closed.

      What music services work with Sonos?

      Can the speakers be controlled by voice? Or work with other voice control options, such as Google Home and Amazon Alexa?

      • There is no built-in voice functionality, but you can control the Sonos system with Amazon Alexa (when in use with one of Amazon devices like Echo or Dot) and Google Home (using its devices). If Sonos enables integration of other services in future, they will be compatible with SYMFONISK speakers.

      Will the app that controls the sound also control the lights?

      • For SYMFONISK speakers, the Sonos app will control sound. You can control the lighting with the IKEA Home Smart app (if you have an IKEA TRÅDFRI smart lighting solution), or manually.

        In the near future, the IKEA Home Smart app will enable you to connect specific music to ‘scenes’ (presets that define lighting, blinds and music preferences).

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