How does 'Doorstep' Delivery work?
To use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'Doorstep Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access to your doorstep. If you notice any issues (such as missing or damaged items), please contact IKEA customer support immediately.
Order placement
a. Add your desired items to your shopping bag and choose the 'Home Delivery' option at checkout.
b. Provide complete and accurate delivery details at checkout. Enter your address, verify delivery instructions (including any parking or access restrictions), and select your delivery date.
c. At checkout, you will be shown the calculated price (based on order value, location, and chosen delivery type) and a 12‑hour delivery window is provided. Once your delivery service has been selected, the shown date and time are final.
d. Changes (including cancellations) may be made up to 3–4 days before the scheduled delivery. After a certain status is reached, you may need to cancel and re‑place your order; contact IKEA customer support for help.
e. Use the Track and Manage Order tool to monitor the progress of your delivery.Order processing and confirmation
After processing, you will receive an order confirmation email or SMS with the delivery details.Delivery day
a. You will receive a phone call/SMS on the day of your delivery.
b. Ensure clear access (free of obstacles) for the delivery vehicle.
c. Your items are delivered to your doorstep or, if you are unavailable to accept the delivery, it will be left in a safe and secure location. If a safe location isn’t available, the delivery may be marked as failed and you have to contact IKEA customer support (a re‑delivery fee may apply).
d. On arrival, compare the delivered packages with your delivery invoice and check for any damage.Post‑Delivery
If any discrepancies (missing or damaged items) are noted, please contact IKEA customer support.
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