Skip to main content

I was mistakenly charged for extra items when paying at the store. What can I do to fix this?

If you paid for more products than you picked up, please check your receipt and identify the extra products you have paid for.

Please click here to explore different ways to contact us. Don't forget to have your purchase document ready. We will contact the store and perform an inventory check to verify the missing product. If successful, we will refund you accordingly.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing and hard to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • I broke a piece of my product during assembly, how do I obtain a replacement?

    At IKEA, we understand that accidents happen. If an item was broken during assembly, there are several options available to you.

    Read more
  • I purchased a product that has been recalled. What should I do?

    Customer safety is a top priority at IKEA, and all our products are tested and comply with applicable standards and legislation. Despite these testing standards, there are times where products must be recalled if there is a concern for customer safety.

    Read more
  • Can I return a plant within 365 days?

    Live plants can be returned to IKEA within 90 days of purchase

    Read more
  • Can I file a complaint directly in store?

    You can file a complaint in store. You may do so online or over the phone as well.

    Read more
  • What do I do if there is a something missing when I opened my product?

    We're so sorry for this inconvenience. There are a few options at your disposal.

    Read more
  • I purchased a mattress and would like to exchange it after I tested it out, is that possible?

    Yes, our ‘Love it or exchange it’ is our IKEA 90-day trial exchange policy for newly purchased mattresses.

    Read more