I’ve been charged twice for my order, what should I do?
If you are charged twice for the same payment, the payment system will detect this automatically and refund the incorrect charge within 30 days.
If you notice a duplicate charge on your account, this will be resolved automatically. The payment systems are designed to identify double charges and will re‑credit any incorrectly deducted amount within 30 days, without you needing to take action.
If 30 days have passed and you have not received a refund, please contact IKEA Support by typing ‘talk to an agent’ in the chat to get connected to live chat agent during opening hours, or call 1-866-866-IKEA (4532). Please have your receipt or order confirmation ready when reaching out to a co-worker.
If the co-worker is able to identify the payment issue, they will arrange a refund to your original payment method.
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