I’ve been charged twice for my order, what should I do?
If you are charged twice for the same payment, the payment system will detect this automatically and refund the incorrect charge within 30 days.
If you notice a duplicate charge on your account, this will be resolved automatically. The payment systems are designed to identify double charges and will re‑credit any incorrectly deducted amount within 30 days, without you needing to take action.
If 30 days have passed and you have not received a refund, please contact IKEA Support by typing ‘talk to an agent’ in the chat to get connected to live chat agent during opening hours, or call 1-866-866-IKEA (4532). Please have your receipt or order confirmation ready when reaching out to a co-worker.
If the co-worker is able to identify the payment issue, they will arrange a refund to your original payment method.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreA guide on what to do in the event of a loading screen saying your order is being processed.
Read moreA step by step guide to troubleshoot blank screen issues that occur during the checkout process
Read moreOrders are often split into two or more deliveries when the items are available in separate locations that are nearest to the delivery address. You will only be charged one delivery fee.
Read moreWe want you to receive your products as soon as possible. Some products may however be stocked in-store and others in warehouses, which impacts delivery.
Read morePlease check your email inbox to see if you have received your order confirmation. Make sure you also check the Junk/Spam folder.
Read more