Are there parts missing from your product's packaging?
Parts such as screws (identified by the 6-digit number in the assembly booklet) can be ordered for free from our spare parts page.
My order is incomplete, I'm missing items from my order, what should I do?
We sincerely apologize for any inconvenience you may have encountered, and rest assured that we will do our best to rectify the situation.
Is a complete product missing from your order?
Your order may have been split into two deliveries arriving on different dates. You can check if part of your order is still on the way through the track and manage my order page.
Your order may have been split into two deliveries arriving on different dates. You can check if part of your order is still on the way through the track and manage my order page.
For additional support, please give us a call at 1-866-866-IKEA (4532) and we will be glad to assist you. Please have your order number handy so that we can resolve your inquiry as quickly and efficiently as possible.
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If something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
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