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Frequently asked questions

Find the answers to your question in our knowledge portal or view the frequently asked questions below.

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Chat with our chatbot

Hello, I'm BILLIE! The IKEA chatbot. I am available 24 hours a day to help you with any questions you may have. If I am unable to assist you, my co-workers are available from:
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Saturday - Sunday: 9:00 am - 9:00 pm (EST).

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