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How do I order bigger spare parts?

If you need a bigger spare part or are unable to find the spare part number, you can contact Customer Service online or visit an IKEA store. Bigger spare parts are typically available only to resolve a valid product quality or damage claim.

Bigger spare parts are note available to generally purchase or order. These parts are provided only to resolve a valid product quality or damage issue. Bigger spare parts without a 6–8-digit identification number require assistance from a co-worker to verify your claim and arrange the appropriate solution. Here’s how you can order bigger spare parts.
How to place the order online?  
You can contact IKEA Customer Service online to order bigger spare parts. A co-worker will help you verify whether your product is covered by a guarantee or if you have a valid claim. Then, they will identify the missing part and check its availability. If the part is in stock, the co-worker will help you complete the order and arrange delivery. If the part is not available, the co-worker will explore alternative options with you. Please have your order number or receipt available when contacting a co-worker.
How to place the order in stores?  
If you choose to visit an IKEA store, make sure that you bring your purchase invoice or receipt with you. If you have used your IKEA Family account at the time of purchase, you can also access your receipt by logging in and viewing your Purchase history. Once at the store, head to the Customer Service desk, usually located near the store entrance or exit. An IKEA co-worker will help you verify whether your product is covered by a guarantee or if you have a valid claim and identify the missing part. If the part is in stock, you may be able to take it home immediately. If it is not in stock, the co-worker can help arrange home delivery once it becomes available or explore alternative options with you.
How to order spare parts for discontinued products?  
If you need spare parts for a discontinued IKEA product, type "I want to talk to a human" in the chat. Alternatively, you can call (02) 9010 0264. A co-worker will help check your guarantee or claim and the availability of the part. They will also explore alternative options if needed. Make sure to have the product information ready before contacting us. 
What delivery options are available?  
You can choose home delivery or Click & Collect from a Customer Service desk at an IKEA store. Delivery for bigger spare parts takes up to two weeks. 
How to track the order?  
After ordering your bigger spare part, you will receive a confirmation email. For bigger spare parts, a tracking link will be provided in the confirmation email so you can track the status of your delivery.  
Additional support  
If you have not received your bigger spare parts order, please type “I want to talk to a human” in the chat. Alternatively, you can call (02) 9010 0264. A co-worker will support you to resolve any issues with your order. 

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