How can I contact IKEA?
You can reach out to IKEA Customer Service either through chat, phone, social media or by visiting an IKEA Store.
If you can’t find what you are looking for on IKEA.com.au, our Customer Service team are here to help you.
Our phone wait times are currently longer than usual. For faster support, you can chat online with our customer service team.
You can contact us via:
- Live Chat: 7 am - 9 pm AEST/AEDT, Monday to Sunday. Click on the yellow icon in the lower right corner.
- Phone: 9 am - 8 pm AEST/AEDT, Monday to Sunday. Call us on (02) 9010 0264.
- Billie Chatbot: available 24/7 for general inquiries and self-service order management.
Please note that we are unable to assist through email at the moment, and we are unable to transfer your call to individual stores.
For more information, see how to Contact IKEA. Alternatively, you can visit the Customer Service department at your nearest IKEA store.
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