When can I contact IKEA Customer Support?
Our ordinary opening hours are Monday to Sunday on live chat from 8 am to 8 pm and on phone from 9 am to 8 pm AEST/AEDT.
- Live Chat: 8 am - 8 pm AEST/AEDT, Monday to Sunday.
- Phone: 9 am - 8 pm AEST/AEDT, Monday to Sunday.
- Billie Chatbot: available 24/7. Billie can help with any queries outside of our opening hours.
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