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I received a damaged product, what should I do?

If you receive a damaged product, you can either lodge a claim or contact IKEA Customer Service for support.

If the order you received through delivery contains a damaged product, you can lodge a claim online and select either an exchange or a refund. Regardless of your choice, IKEA will arrange to pick up the damaged product.

To lodge a claim:

  • Go to ‘My Purchases’ in your IKEA account.
  • Select the affected order and click 'Manage my purchase'.
  • Choose 'Claim products damaged at arrival'.
  • Choose what product/products are damaged.
  • Decide whether you want a replacement delivered or a refund.
  • Review and submit your claim.
  • IKEA will contact you with information about next steps.

If you can't find the order under 'My Purchases' or you want to lodge a claim for a damaged product you collected by yourself, please Contact IKEA and we will help you.

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