Skip to main content

Why can't I call the store directly?

While our individual IKEA stores don't have their own customer support phone lines, we have a dedicated support centre with specially trained co-workers equipped to answer any questions you might have.

Visit our Contact Us page for ways to  reach out on:

  • Live Chat through our Virtual Assistant
  • Phone
  • Social Media

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I place a Click and Collect order and Collect from an IKEA Plan and Order Point?

    IKEA Highpoint and IKEA Cannington Plan and Order Points both offer collection of parcel size orders! Alternatively, you can visit our other stores, or our collection points!

    Read more
  • Can you transfer stock between stores?

    Interstate delivery, as well as transferring stock between our stores and warehouses isn't currently an option but we strive to have stock levels available at all locations based on how frequently they sell.

    Read more
  • How do I report a fake IKEA website, account or advertisement?

    If you are uncertain about any communications received from IKEA, please contact us straight away.

    Read more
  • What language does our Chatbot Billie understand?

    Billie can only understand and reply in English.

    Read more