I didn't get a text message with a code when checking out online?
After submitting your credit card details, a prompt may appear, initiated by your card issuer, that you will need to enter an additional code on.
3D Secure is a protocol (set of rules) that provides extra protection for customers making online payments. IKEA actively uses ‘Verified by Visa’, ‘Mastercard SecureCode’, and ‘American Express SafeKey’. Here is a summary of what some of the major issuers will ask of their customers:
- AMEX – You may be sent a one-time security code to the registered mobile number and/or email address on your account. For support call AMEX on the 1800 number on the back of your card.
- ANZ – You will be sent a one-time code to the registered mobile number on your account. For support call ANZ on 132 273.
- NAB – You will be required to enter your Online Shopping ID (OSID) located on the back of your card. For support call NAB on 132 265.
- CBA - You will be sent a one-time code to the registered mobile number on your account. For support login to Netbank or call CBA on 132 221.
- WESTPAC - You will be sent a one-time code to the registered mobile number on your account. For support login to Online Banking or call Westpac on 1300 655 505.
- BENDIGO BANK – You will be required to enter your Customer Number. This can be found on your card statement, desktop e-banking or within mobile e-banking. For support call Bendigo Bank on 1300 236 344.
- BANKWEST - You will be sent a one-time code to the registered mobile number on your account. For support call Bankwest on 1300 368 748.
- ST GEORGE – You will be sent a one-time code, or receive a call, to the registered mobile number on your account. For support call St George on 13 33 30.
If your banking institution is not listed above, or if you have any questions regarding 3D Secure, please contact your bank directly for more information.
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