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I'm experiencing issues paying by card at the online checkout

If you are experiencing issues checking out with your card online, please follow the following troubleshooting steps.

Is your card an Australian credit or debit card?
Unfortunately, we do not accept cards from overseas. Ensure that no spending limits have been set on your card.
If you are paying via a pay link from the IKEA Remote Shopping team, is the link still valid?
All pay links created by the Remote Shopping team are valid until 11:59pm Sydney time on the day it was created. To avoid any potential delays, please pay for your order as soon as possible after receiving the pay link. Once you pay for your order, we will send you an order confirmation email.
If you link has expired, please reach out the IKEA Remote Shopping team to create a new link for you.
Are the details entered, correct?
Please ensure that all the details entered from the card matches exactly (e.g. full name etc.).
Check that you have a secure internet connection.
Poor connection or disruptions can stop the payment from processing.
Use Chrome or Microsoft Edge browser.
If you are using a different browser, try switching to the above. Try clearing your cache and cookies. It may also help to use a computer if you are on an iPad or tablet.
Ensure pop-ups are enabled.
Our checkout uses 3DSecure technology which will send your mobile an SMS to verify your card details. 
Check your card enables 3DS SMS verification process.
Verified by Visa, Mastercard SecureCode or American Express SafeKey. You'll need to ensure the mobile number f the bank account is the same as the mobile number you are using. Contact the bank of your card for further support.
More Information on 3D-Secure Protection
3D Secure is a protocol (set of rules) that provides extra protection for customers making online payments. IKEA actively uses ‘Verified by Visa’, ‘Mastercard SecureCode’, and ‘American Express SafeKey’.
After submitting your credit card details, a prompt may appear, initiated by your card issuer, that you will need to enter an additional code on. Here is a summary of what some of the major issuers will ask of their customers:
  • AMEX – You may be sent a one-time security code to the registered mobile number and/or email address on your account. For support call AMEX on the 1800 number on the back of your card.
  • ANZ – You will be sent a one-time code to the registered mobile number on your account. For support call ANZ on 132 273.
  • NAB – You will be required to enter your Online Shopping ID (OSID) located on the back of your card. For support call NAB on 132 265.
  • CBA - You will be sent a one-time code to the registered mobile number on your account. For support login to Netbank or call CBA on 132 221.
  • WESTPAC - You will be sent a one-time code to the registered mobile number on your account. For support login to Online Banking or call Westpac on 1300 655 505.
  • BENDIGO BANK – You will be required to enter your Customer Number. This can be found on your card statement, desktop e-banking or within mobile e-banking. For support call Bendigo Bank on 1300 236 344.
  • BANKWEST - You will be sent a one-time code to the registered mobile number on your account. For support call Bankwest on 1300 368 748.
  • ST GEORGE – You will be sent a one-time code, or receive a call, to the registered mobile number on your account. For support call St George on 13 33 30.
If your banking institution is not listed above, or if you have any questions regarding 3D Secure, please contact your bank directly for more information.

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