Can IKEA pick up my old mattress if I want to return it?
If you would like IKEA to collect your mattress or mattress pad, you can arrange a collection in any IKEA store or by contacting IKEA Customer Service during opening hours.
If you are chatting with us, you can get connected to a human co-worker by writing "I want to talk to a human" in the chat. Alternatively, you can call us. Click here to see how to contact us.
If you arrange a collection in an IKEA store, you will receive a mattress bag for your mattresses. You must pack and seal the mattress in the mattress bag before placing it outside for collection at an arranged time.
If you arrange a collection via IKEA Customer Service, a mattress bag will be provided at the time of collection for your mattresses. You must pack and seal the used mattress before it is taken away by IKEA representatives.
You should note that IKEA representatives doing the collection will not be able to assist with packing and sealing of the mattress.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
It is important to IKEA that you love your new mattress. If after a while you discover that your mattress is too firm, too soft or too something else, you can exchange it for another.
Read moreIf you prefer, IKEA can arrange to pick up your item for return. This service incurs a fee equivalent to the delivery fee for your area.
Read moreTo exchange your items remotely, you can order again at IKEA.com.au and arrange for a collection of your items for a return by contacting us.
Read moreThese locations are not full IKEA stores and therefore unfortunately cannot process returns.
Read moreWhen you order a new mattress from IKEA, you have the option to add a collection and recycling service for your old mattress.
Read moreYour satisfaction with your IKEA purchase is important to us. Unopened IKEA products can be returned within 365 days. Once your product has been opened, you have 60 days to test and try certain products at home. Test and try excludes sleepwear, bathwares, children's toys, cooking and eating wares, and live plants. Conditions and exclusions apply to all returns. Depending on the assessed condition of the product, IKEA will provide either a full refund back to the original payment method or to an IKEA Returns Card. Proof of purchase is required to make a return.
Read more