What is IKEA returns policy for mattresses?
It is important to IKEA that you love your new mattress. If after a while you discover that your mattress is too firm, too soft or too something else, you can exchange it for another.
You should note that initially, your new mattress can seem a bit too firm. You should allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. To get the best comfort, you also need the right pillow. You should make sure you have a pillow that suits you and your new mattress.
You may exchange your mattress or mattress pad selection once within 365 days of your purchase if you change your mind, provided that it is not dirty, marked or damaged. You can simply take your mattress back to an IKEA store with your proof of purchase and IKEA will help you find one that suits you better.
If you would like to upgrade your mattress to a more expensive one than the mattress you initially bought, all IKEA asks is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, IKEA will credit the difference to an IKEA Refund card for you to use towards a future purchase.
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Your satisfaction with your IKEA purchase is important to us. Unopened IKEA products can be returned within 365 days. Once your product has been opened, you have 60 days to test and try certain products at home. Test and try excludes sleepwear, bathwares, children's toys, cooking and eating wares, and live plants. Conditions and exclusions apply to all returns. Depending on the assessed condition of the product, IKEA will provide either a full refund back to the original payment method or to an IKEA Returns Card. Proof of purchase is required to make a return.
Read moreProducts purchased from IKEA As-Is section can be returned under the IKEA return policy, provided they are returned in the same condition as they were purchased.
Read moreThe original receipt or proof of purchase is required for returns. Refunds will always be made back to the original method of purchase or an IKEA Refund Card.
Read moreCurrently we are only able to offer product returns to our Tasmanian Collection Points.
Read moreIf you would like IKEA to collect your mattress or mattress pad, you can arrange a collection in any IKEA store or by contacting IKEA Customer Service during opening hours.
Read moreYou can only return IKEA products that you have bought here in Australia to our IKEA Australian stores.
Read more