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How do I fix my BEKANT sit/stand desk?

If your BEKANT sit/stand desk is only moving in one direction, only moving on one side or not moving at all, you can fix this by doing a reset.

Troubleshooting


Desk not moving

Unplug the desk from the wall socket for roughly one minute and reconnect. If the desk is stuck in an absolute top or bottom position, proceed to reset the desk below. Otherwise, ensue all cables are connected and follow the install instructions.

Only one column of the desk moving

If only one column is moving, do a reset. If this persists after resetting, change the column that is moving. 

Two columns moving at different speeds

If it is possible to move the slower column by pulling it up or pushing it down, change the column that is moving slower than the other. If it is not possible to do this, change the column that is moving faster than the other. 

Desk only moving short distances

If the desk is overloaded, please unload the desk. Check that the key is inserted correctly in the handset. If the issue persists, you may need to change the power supply. 

Desk stops and reverses during operation

Check if there is anything blocking the table movement and remove any objects in the way. If the issue persists, you may need to change your underframe. 

When and how to do a reset

If you experience any of the below reasons, you will need to complete a reset:
  • Desk not able to drive all the way up or all the way down
  • Only able to drive down
  • Only able to drive up
  • Desktop not horizontal

Reset Procedure

Before doing a reset, make sure that:
  • All cables are connected
  • Nothing is blocking the table movement
  • The desk is not overloaded
  • The key is correctly inserted in the handset
Steps:
  1. Start by pressing the holding both up and down buttons for 10 seconds. This will cause for the desk to only be able to drive down in reduced speed. 
  2. Both columns should be moving downwards now. Drive the desk all the way to the bottom position. 
  3. Check that it is able to drive up again. If so, your desk has been reset. 
If your underframe does not drive down after holding the buttons, you may need to replace the column/s not moving. 

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