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When will I get my refund?

Refunds can take up to 7 business days from the date it was processed to appear in your account.

Want to know how your refund is going? It's easy! Just log in to your account, visit your profile, go to your Purchase History, and click "Cases".
Once we have processed your refund, it can take up to 7 business days for your bank to make available in your account from the date it was processed.
If you have returned an item or cancelled an order, we will refund the amount using the same payment method you used for the purchase. Refunds are processed as soon as we have received your items or confirm your order cancellation online.
If your refund has been processed and you still have not received it after 7 business days, please contact your bank in case it is being held in processing in their system. Otherwise, please Contact Us.
 
What should I do if I haven't received my refund?
It can take up to [7 Banking Days] from the date the refund is processed. For example, if you return an item by post or truck delivery, the refund is initiated only after return has been received at the warehouse/ distribution center. During the return process, you will receive progress notification, including a link to the tracking page. A refund notification will be sent by email or SMS, once the refund has been processed.
Find your refund
If you haven't received your refund, please check the following first:
  • Search for the refund amount in your online bank instead of searching for "IKEA". In some cases, IKEA may not appear as the sender's name.
  • Check the original purchase date. Sometimes the refund is listed under the same date as when you first paid for your order in your mobile bank.
  • Verify the payment method used. Refunds are always made to the original payment method used for the purchase, unless otherwise stated. This may be a different card, account or payment option (like PayPal) to the one you are currently using.
Still haven't received the money after 7 days?
Check the status of your refund
1. Log in to your IKEA Family profile.
2. Go to ' My purchases', then select ' Cases and returns'.
3. Click on the arrow next to your cases to view the lates updates.
Contact IKEA Support online
Contact IKEA Customer Support for further assistance if the refund has not appeared after [ 7 banking days]. If you're using the chat, you can type ' talk to an agent' to get connected to live chat during opening hours or call (02) 9010 0264. Please have the case number ready when reaching out to a co-worker.
The co-worker will review your case and locate your refund. If any error has occurred, they will issue a new refund if necessary.
Visit an IKEA store
You can also return to the store for assistance regarding your missing refund if has not appeared after [7 days]. The co-worker will locate your refund, and if any error has occurred, they will issue a new refund.

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