When will I get my refund?
Refunds can take up to 7 business days from the date it was processed to appear in your account.
Want to know how your refund is going? It's easy! Just log in to your account, visit your profile, go to your Purchase History, and click "Cases".
Once we have processed your refund, it can take up to 7 business days for your bank to make available in your account from the date it was processed.
If you have returned an item or cancelled an order, we will refund the amount using the same payment method you used for the purchase. Refunds are processed as soon as we have received your items or confirm your order cancellation online.
If your refund has been processed and you still have not received it after 7 business days, please contact your bank in case it is being held in processing in their system. Otherwise, please Contact Us.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreIf an IKEA product you own has been recalled, please stop using it immediately. Visit your nearest IKEA store or contact IKEA Customer Service to return it and claim a full refund.
Read moreStart by using the “Buyback Estimator Tool” to check how much in-store credit you'll get for your used IKEA products. Bring your products to your nearest IKEA store within 30 days of receiving your estimate. At the store, the condition of your products will be examined, and a final price will be given. You will receive an IKEA refund card to spend online or in-store.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, or the product breaks unexpectedly IKEA offers a guarantee period on select products in addition to your rights under Australian Consumer Law.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreWhen you are ready to let someone else enjoy your much-loved IKEA products, bring them back to an IKEA store at any time of the year. You’ll then get in-store credit to make your next purchase more affordable, while your used items find a new home.
Read more