What should I do if I haven’t received my refund?
It can take up to 7 business days from when a refund is initiated for the money to appear in your account. If it has been longer than that, follow the steps below to help you locate your refund and check its status.
A refund from IKEA normally takes up to 7 business days from the date the refund is processed. For example, if you return an item by post or truck delivery, the refund is initiated only after your return has been received at the warehouse / distribution centre. During the return process, you will receive progress notifications, including a link to the tracking page. A refund notification will be sent by email or SMS, once the refund has been processed.
Find your refund
If you haven’t received your refund, please check the following first:
- Search for the refund amount in your online mobile bank in addition to searching for ‘IKEA’. In some cases, IKEA may not appear as the sender name.
- Check the original purchase date. Sometimes the refund is listed under the same date as when you first paid for your order in your mobile bank.
- Verify the payment method used. Refunds are always made to the original payment method used for the purchase, unless otherwise stated. This may be a different card, account or payment option (like Paypal, IKEA Gift card, IKEA Refund card, or PayPal Pay in 4) to the one you are currently using.
- Note that purchases and refunds cannot be made with non-Australian issued debit and credit cards online or in the app.
Still haven’t received the money after 7 business days?
Check the status of your refund
- Log in to your IKEA Family profile.
- Go to ‘Purchases’, then select ‘Cases and returns’.
- Click the arrow next to your case to view the latest updates.
Contact IKEA Support online
Contact IKEA Customer Support for further assistance if the refund has not appeared after 7 business days. If you’re using the chat, you can type ‘talk to an agent’ to get connected to live chat during opening hours or call (02) 9010 0264. Please have your case number ready when reaching out to a co-worker.
The co-worker will review your case and locate your refund. If any error has occurred, they will issue a new refund if necessary.
Visit an IKEA store
You can also return to the store for assistance regarding your missing refund if it has not appeared after 7 business days. The co-worker will locate your refund, and if any error has occurred, they will issue a new refund.
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