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IKEA TERMS & CONDITIONS

Delivery Terms & Conditions

EFFECTIVE DATE June 16, 2021

This policy governs solely IKEA’s delivery terms & conditions. For IKEA’s general terms & conditions, click here. For IKEA’s privacy policy, click here.

  • Our Home Delivery pricing starts at $5.99 and varies based on order size and product availability.

    IKEA uses third party vendors (“Parcel Carriers”) to perform small order deliveries.  By selecting the small order delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Parcel Carriers. 

    1.1 When will I receive my Small Order Delivery?

    You will receive an estimated delivery date in your shopping cart prior to check-out. Please note that this is not a guaranteed delivery date for your order. When placing your order, order processing and transit time are used to calculate the estimated delivery date. Some areas may take longer due to the frequency of deliveries to the delivery zip code or other circumstances beyond our control.

    1.2 How can I track my order?

    You can track your order by clicking on the link in your order confirmation email or by going to this link: https://www.ikea.com/us/en/customer-service/track-manage-order/ and typing in your order information.

    You may also sign up with the assigned Parcel Carrier to receive tracking updates; please see your order confirmation email for that option.

    1.3 What am I responsible for upon delivery of my Small Order?

    Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. If there are missing, damaged or incorrect items, please contact us at 1-888-888-4352 within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

  • We are happy to deliver large orders to your home or business. Our Home Delivery pricing starts at $49.00 and varies based on demand and distance from the closest IKEA retail store to your shipping address. The delivery service is provided by an independent Delivery Company. Home delivery pricing covers the processing, handling, packing, and delivery of your order.

    IKEA uses independent service providers (“Delivery Company”) to perform home deliveries. By selecting the Large Order Delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Delivery Company. 

    2.1 Large Order Delivery Options

    We offer two options for large order deliveries: In Home Delivery and Doorstep Delivery. You will choose the option you prefer at checkout.

    In Home Delivery: Our Delivery Company will deliver your purchase to one room of choice (“Room”) inside your home if you choose this option at checkout. Prior to your delivery, consider whether there is a safe path and space for the delivery in your room of choice as well as your hallways, staircases and elevators, if applicable. Our Delivery Company may refuse to deliver to the room of your choice if the product you ordered does not fit or if they cannot safely deliver the product to that Room. If delivery cannot be made to this Room, the Delivery Company will place your products in an alternate room at the same address, or on your covered porch, garage or doorstep.

    Doorstep Delivery: Our Delivery Company will deliver your purchase to your covered porch, garage or doorstep. When the Delivery Company arrives, you may direct the Delivery Company to your external location of choice.

    2.2 When will I receive my Large Order Delivery?

    You will be able to choose the date for your Large Order Delivery at checkout. The Delivery Date will be listed in your email confirmation. Some items may take longer for delivery and items ordered together may not arrive in the same box.

    The Delivery Company will call you the day before your deliver date to provide you with an approximate four-hour window (e.g., 1pm-5pm) during which they will deliver your Order. The Delivery Company will make every effort to deliver within the time window provided.

    2.3 What am I responsible for upon delivery of my Large Order?

    You or a representative (18 years of age or older) must be present to receive the merchandise at the agreed upon day and time window, even if the product will be delivered to your doorstep. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.

    Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. Please note at delivery if there are any visible packaging defects, damaged items, or missing merchandise.

    If you or your representative acknowledges receipt without identifying such externally visible defects, we may not be able to replace your items or refund your purchase. If, once you have unpacked your order, there are missing, damaged or incorrect pieces, please contact us at 1-888-888-4352 within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

    2.4 What additional fees may apply to my Large Order Delivery?

    Deliveries that are scheduled for delivery more than fourteen days from the date of purchase may require an additional storage fee of up to $10 per day. If you are not present during the scheduled delivery time, you may be subject to a re-delivery fee. There may be other circumstances that require additional payment by you if the conditions mentioned about have not been met or you require special services outside of our standard Delivery process.

    2.5 Can I make changes to the delivery address or delivery date after I place my Large Order?

    You cannot change the delivery address once your online order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

    You may be able to change your delivery date depending on the product you ordered and where it is in transit. To change your delivery date, please click here. Please note that not all delivery dates can be changed.

    2.6 Delivering to a Tradeshow or Convention Center?

    To ensure that your delivery is processed as quickly as possible please contact us at 1 (888) 888-4532. Please indicate to the advisor that your order will be delivered to a tradeshow or convention center. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location for delivery.

    2.7 Delivering to a Freight Forwarder?

    To ensure that your delivery is processed as quickly as possible please contact us at 1 (888) 888-4532. Please indicate to the advisor that your order will be delivered to a freight forwarder. Additional delivery information is required to ensure accurate processing of your order. Additional delivery charges may apply to these order types based on time frame and location for delivery. Neither IKEA nor the Delivery Company that has been contracted by IKEA to perform the delivery will be held responsible if you decide to hire a freight forwarder to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.

  • To use Pick-up, add products to your shopping list and then select “Pick-up.” You may choose between Click & Collect and Pick-up at a Pick-up Location.

    3.1 In-store Pickup: Click & Collect

    To use Click & Collect (Collect at Store), add products to your shopping list, chose Collect at Store, and select your nearest IKEA store. At checkout you will be provided with a date and time when your product will be available and the operating hours of the store where you will pick up your item. You will receive an email when your order is ready for pick up. Please pick up your order promptly during the location’s operating hours. Your order must be picked within twenty-four (24) hours after your selected pick-up date and time. Unclaimed orders will be restocked and you will be refunded the cost of your order.

    To collect the order, you or an alternate pick-up person must bring (1) government-issued photo ID (2), a copy of your order confirmation displaying their name, and (3) your order number.

    You can add an alternate pick-up person at the time of your purchase.  For the security of your order, we cannot change your alternate pick-up person after the order is placed. Only you or the alternate pick-up person identified may collect your order.

    Please consider the size of your vehicle before choosing this option, as your order may be larger and heavier than expected due to packaging. Package sizes are available on IKEA-USA.com under package details on individual product pages.

    3.2. Local Pick-up

    To use Local Pickup, add products to your shopping list and then select “Pick Up Location.”

    If this option is available, the closest location to your zip code will populate. You can change your pick-up point by selecting “Change pick-up point” before you confirm your order.The pick-up hours will vary depending on the pick-up point that you pick.

    The pick-up hours are available on the delivery option page by clicking “Show operating hours.”

    You may add an alternate pick-up person at the time of your purchase.  For the security of your order, we cannot change your alternate pick-up person after the order is placed. Only you or the alternate pick-up person identified may collect your order.

    You will receive an email from IKEA Customer Service when your order ships and when it arrives at the pick-up point. You can track your order by clicking on the link in your order confirmation email or by going to this link: https://www.ikea.com/us/en/customer-service/track-manage-order/ and entering your order information.

    To collect the order, you or an alternate pick-up person must bring (1) government-issued photo ID (2), a copy of your order confirmation displaying their name, and (3) your order number.

    You must pick up your purchase on the selected pick-up date. If you do not pick up your order within five (5) days, your purchase will be refunded.

    Please consider the size of your vehicle before choosing this option, as your order may be larger and heavier than expected due to packaging. Package sizes are available on IKEA-USA.com under package details on individual product pages.

  • Orders may be cancelled prior to shipment by following the link here. If an order is cancelled after it has been shipped, IKEA will refund the amount of the product but will not refund the shipping fees.

    If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund.  Shipping fees will not be refunded for returns. You may also return open products within 180 days, with your proof of purchase, for a full refund.  Mattresses may not be returned; purchases may be exchanged for another mattress one time within ninety (90) days.

    To return a product, please access the returns portal here. Returns to the store are always free. Return shipping is the responsibility of the buyer unless the product is missing pieces or damaged prior to delivery to the customer.

    We do not accept returns on plants, cut fabric, custom countertops and as-is products.  We are unable to refund or exchange your items if your merchandise is found to be modified from its original form or is dirty, stained, or damaged.

    You must have your receipt and valid government issued photo ID in order to return or exchange your product. Information from your ID will be retained in a company-wide database to be used only for authorizing returns.

    Refunds will be made in the same form of payment originally used to make the purchase.

    Only the net purchase price as shown on receipt will be refunded. Returns are not accepted at the IKEA Planning Studio. Customers whose closest IKEA location is Queens, please address your return to IKEA Brooklyn.

    Promotional Terms: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

    Full details of IKEA’s return policy are available here.

  • IKEA US delivers within the continental United States. We are not able to deliver to Alaska, Hawaii, PO Boxes or APOs.

    Parcel Carriers and Delivery Companies will not remove, dispose of, or pick up items.