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Return policy

It's OK to change your mind!

If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund.  You may also return open products within 180 days, with your proof of purchase, for a full refund.  

Removal and Pick-up services at customers’ homes vary by market. If the Pick-up service is available in your area, please bring your product to your covered porch, garage or doorstep.

We do not accept returns on plants, cut fabric, custom countertops and as-is products.  We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged. We apologize for any inconvenience,

How to return or exchange

If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.

Small item returns

This service only accepts small items purchased online. For large item returns such as sofas or matresses, please visit our FAQ page.

Missing and damaged orders

Sometimes things don't go as planned. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help.

Additional return policy information

  • You must have your receipt and valid government issued photo ID in order to return or exchange your product. Information from your ID will be retained in a company-wide database to be used only for authorizing returns.
  • Refunds will be made in the same form of payment originally used to make the purchase. What should I do if my item is damaged? If only one part from your product is damaged, we may be able to ship replacement parts from one of our stores. For the quickest resolution, we recommend visiting an IKEA store with the damaged product or part(s) along with your order confirmation or receipt. If you're unable to do so, please contact the IKEA US Customer Support Center at 1-888-888-4532.
  • Mattress purchases may be exchanged for another mattress one time within 90 days.
  • Only the net purchase price as shown on receipt will be refunded. Returns are not accepted at the IKEA Planning Studio. Customers whose closest IKEA location is Queens, please address your return to IKEA Brooklyn.
  • Promotional Terms & Conditions: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.
  • Updated 11/2/2020: IKEA U.S. will not be participating in the global IKEA Buy Back program at this time. Please hold on to, or find other ways to donate, sell or recycle, your used IKEA furniture at this time. Read the full statement here.