IKEA Shipping and Delivery Terms & Conditions

Small order shipping pricing varies based on proximity to store, order weight, order size, and product availability. Small order shipping requires a minimum merchandise subtotal of $35 or more to qualify for shipping, after discounts, coupons, credits, and promotional offers. Gift card purchases, taxes, shipping and delivery fees, assembly or other service fees do not count towards $35 min.

IKEA uses third party vendors (“Parcel Carriers”) to perform small order deliveries.  By selecting the small order shipping option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Parcel Carriers. 

1.1 When will I receive my Small Order?

You will receive an estimated delivery date in your shopping cart prior to check-out. Please note that this is not a guaranteed delivery date for your order. When placing your order, order processing and transit time are used to calculate the estimated delivery date. Some areas may take longer due to the frequency of deliveries to the delivery zip code or other circumstances beyond our control.

1.2 How can I track my order?

You can track your order by clicking on the link in your order confirmation email or by going to this link: https://www.ikea.com/us/en/customer-service/track-manage-order/ and typing in your order information.

You may also sign up with the assigned Parcel Carrier to receive tracking updates; please see your order confirmation email for that option.

1.3 What am I responsible for upon delivery of my Small Order?

Please examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. If there are missing, damaged or incorrect items, please contact us at 1-888-888-4532 within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

We are happy to deliver to your home or business. Large item truck delivery categories include the following types: Standard delivery, Scheduled Doorstep delivery, Scheduled In-Home delivery and Express In-Home delivery ("Large item delivery). Delivery pricing covers the processing, handling, packing, and delivery of your order. Not all orders are available for each type of delivery. Large item delivery requires a minimum merchandise subtotal of $35 or more to qualify for delivery, after discounts, coupons, credits, and promotional offers. Gift card purchases, taxes, shipping and delivery fees, assembly or other service fees do not count towards $35 min.

IKEA Family members qualify for a discount on large item deliveries. Large item delivery to Connecticut, Massachusetts, New Jersey, Rhode Island, and New York are subject to higher tiered pricing. Large item delivery to select metropolitan regions (San Francisco, District of Columbia, Northern VA, and Southern MD) are subject to higher tiered pricing. Always refer to your cart for exact pricing and Large item delivery availability to your intended zip code. Large item delivery is not currently available to Hawaii.IKEA uses independent service providers (“Delivery Company”) to perform home deliveries. By selecting the Large Item Delivery option at check-out, you agree to have your purchase and delivery information, including your address and contact information, transmitted to the Delivery Company. 

2.1 Large Order Delivery Options

At this time, IKEA offers four options for large order truck deliveries: Standard delivery, Scheduled Doorstep delivery, Scheduled In-Home delivery and Express In-Home delivery. You will choose the option you prefer during checkout.

Standard delivery: Our most affordable option for large items delivered to your doorstep. Customers placing orders with Standard delivery will receive a separate notification when your delivery date is selected by the independent delivery provider.

Scheduled In Home delivery and Express In-Home delivery: Our Delivery Company will deliver your purchase to one room of choice (“Room”) inside your home if you choose this option at checkout. Prior to your delivery, consider whether there is a safe path and space for the delivery in your room of choice as well as your hallways, staircases and elevators, if applicable. Our Delivery Company may refuse to deliver to the room of your choice if the product you ordered does not fit or if they cannot safely deliver the product to that Room. If delivery cannot be made to this Room, the Delivery Company will place your products in an alternate room at the same address, or on your covered porch, garage or doorstep.

Standard delivery, Scheduled Doorstep delivery and Express Doorstep delivery: If you live in an apartment or condo with a front desk, your items will be dropped off there otherwise we will leave it outside the front door of the building.

2.2 What am I responsible for upon delivery?

Except in select zip codes where customers may opt-in ahead of time and will not need to be home, you or a representative (18 years of age or older) must be present to receive the merchandise at the agreed upon day and time window, even if the product will be delivered to your doorstep. If no one is available to receive the delivery, a re-delivery fee may be applied to your order.

Please examine your items upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. Please note at delivery if there are any visible packaging defects, damaged items, or missing merchandise.

If you or your representative acknowledges receipt without identifying such externally visible defects, we may not be able to replace your items or refund your purchase. If, once you have unpacked your order, there are missing, damaged or incorrect pieces, please contact us at 1-888-888-4532 within 48 hours of your delivery. For any other problem with your order, please refer to our Return Policy.

2.3 What additional fees may apply to my Large Order Delivery?

Large items that are scheduled for delivery more than fourteen days from the date of purchase may require an additional storage fee of up to $10 per day. Except in select locations where customers may opt-in ahead of time and are not required to be home, if you are not present during the scheduled delivery time, you may be subject to a re-delivery fee. There may be other circumstances that require additional payment by you if the conditions mentioned above have not been met or you require special services outside of our Large Item Delivery process.

2.4 Can I make changes to the delivery address or delivery date after I place my order?

You cannot change the delivery address once your order is placed. Orders placed online or over the phone begin processing immediately in our system to ensure order fulfilment and shipping time. If the delivery address must be changed, your order will have to be cancelled and then replaced. We apologize for any inconvenience.

You may be able to change your delivery date (with the exception of Standard Delivery) depending on the product you ordered and where it is in transit. To change your delivery date, please click here. Please note that not all delivery dates can be changed.

2.5 Can I deliver to a Tradeshow, Convention Center or to a Freight Forwarder?

Subject to certain restrictions and availability, only Scheduled In-Home delivery or Express In-Home delivery types are eligible to deliver to Tradeshows, Convention Centers, or to a Freight Forwarder.

To use Pick-up, add products to your shopping list and then select “Pick-up.” You may choose between Click & Collect and Pick-up at a Pick-up Location. 

3.1 Collect at IKEA (Pick-up from an IKEA branded location 

ACCEPTANCE OF TERMS 

BY SCHEDULING COLLECT AT IKEA SERVICE IN THE UNITED STATES, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE IKEA AFTERSALES PICK-UP AT STORE TERMS & CONDITIONS (THESE "TERMS"). IF YOU DO NOT AGREE TO THESE TERMS, DO NOT SCHEDULE THE SERVICE.  

These Terms govern solely COLLECT AT IKEA services in the United States. For related terms on IKEA Shipping and Delivery Terms & Conditions, click here. 

MODIFICATION OF TERMS

IKEA reserves the right to modify these Terms at any time without prior notice, and such changes shall be deemed effective immediately for any new Services scheduled after the date notice of the modified Terms is posted on IKEA.us/. For any Service already scheduled at the time of modification, the Terms in effect at the time of booking shall govern unless you affirmatively agree to the modified Terms in writing. You should regularly review these Terms to ensure that you are aware of, understand, and accept any changes made.  

If you do not agree to the modified Terms, you may cancel any scheduled Service up to twenty-four (24) hours prior to your confirmed pick up date. Your scheduling of any new service following the notice and posting of changes to these Terms will constitute your acceptance of those changes for such new services

DEFINITIONS 

"Service" or “Services” means the act of you or your authorized, alternate representative (18 years or older) physically collecting or picking up your prepaid IKEA items as agreed to at a predetermined, IKEA-branded location in the United States.  

“Click & collect” and “Collect at IKEA” are both Services where your order may be collected or picked up at a predetermined IKEA store, Plan & order point, IKEA warehouse, or in select Best Buy store locations in certain Florida and Texas zip codes.  

SERVICE DESCRIPTION & HOW TO BOOK
To schedule In-Store Pick-Up (available through Click & collect or Collect at IKEA) when checking out, select Pick up at IKEA to find your participating store. We will prepare your order for pick-up at the store you choose. Upon confirmation of your order, you will receive a payment link to remit payment for any applicable goods and services. At the time of payment, you must confirm your desired collection date and time. Please do not proceed directly to the IKEA store or location unless and until you receive written confirmation via email confirming that your order is ready for collection. To be eligible for this Service, the IKEA product(s) you intend to return must meet the customer requirements and pre-conditions specified in Paragraph 6 (below) as well as these terms and conditions. 

SERVICE AVAILABILITY & PRICING

Service availability depends on product availability, geographic location, and service capacity at your predetermined, IKEA-branded location for collection.  

Payment for your IKEA order must be submitted in full on the same day that you schedule your Service. Please note that your Service booking will not be confirmed until full payment has been received by IKEA.  

For any questions about Service availability, pick-up types, or pricing, please contact IKEA Customer Service at 1-888-888-4532. Details about the IKEA U.S. return policy are available here.

3.2 CUSTOMER REQUIREMENTS & PRE-CONDITIONS FOR SERVICE
Service fulfillment is based on the following pre-conditions that you expressly acknowledge and agree to:  

• To collect your IKEA order, you or your authorized, alternate representative (18 years or older) must bring (1) government-issued photo ID (2), a copy of your order confirmation
• Pick up your order in a timely manner during your chosen location’s operating hours. Your order must be collected within twenty-four (24) hours after your  receive an email confirmation that your order is ready for pick-up or collection. Unclaimed orders will be restocked and you will be refunded the cost of your product order in accordance with applicable IKEA U.S. return policy.
• For the security of your order, IKEA cannot substitute any authorized, alternate representative for pick-up once the order is placed and paid for. Only you or your designated authorized, alternate representative identified at the time of scheduling may collect your order.
• Should your intended Service also require an in-store exchange or return, then you, or your authorized, alternate representative (18 years or older) agree to bring all items identified for that return to the “Returns” or “Customer Service Area” inside the IKEA location for processing (including, where applicable, any case numbers for the exchange or return, and or physical credit or debit card associated with the initial order unless the transaction was in cash only).  

Please consider the size limitations of the vehicle you intend to transport your order in, as well as the individual and collective IKEA product order specifics (e.g. package dimensions and product

3.3 - Legal disclaimers

PRIVACY IKEA takes the privacy of its customers seriously. Your use of our Services is subject to our Privacy Policy and your personal information will be handled in accordance with that policy and any applicable data protection laws. Please read the Privacy Policy for information on how your personal information and other information about you will be handled. By accepting these Terms you are also accepting the terms of the Privacy Policy, which are incorporated herein by reference for all applicable purposes. If you do not agree to these Terms, please do not purchase the Service.  

By scheduling and paying for your Services, you explicitly consent to IKEA's sharing of your return order details and relevant customer pick-up and transactional information (including, but not limited to, your name, personal address, phone number, email address, and order details) with the relevant regional or local Service Provider(s) contracted to perform your requested Service. By agreeing to these Terms, you further consent to such data sharing solely for the purpose of facilitating your desired Service. IKEA will instruct that Service Providers maintain appropriate data security measures and use your information only for the purposes of providing the Services. 

LIMITATION OF LIABILITY   
You further acknowledge that IKEA is not responsible for the acts or omissions of you (or your authorized representative). Any additional costs, inconvenience, pain and suffering, damage, or injury that may result in the inability to transport your order as desired, or that directly or indirectly stem from any decision to proceed with the transport of your IKEA order, shall be the sole responsibility of you (or your authorized representative).  

DISCLAIMER OF WARRANTIES AND RELEASE  

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT: (1) YOUR USE OF THE SERVICES ARE AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT ALLOWED BY LAW, IKEA EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. (2) IKEA MAKES NO WARRANTY THAT (a) THE SERVICES WILL MEET YOUR REQUIREMENTS; (b) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, UNFAILINGLY SECURE, REFUSED ON THE BASIS OF THESE TERMS, OR ERROR-FREE; (c) THE QUALITY OF ANY SERVICES PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS. (3) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM IKEA, THIRD-PARTY SERVICE PROVIDERS, OR THROUGH OR AS A RESULT OF THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. (4) YOU SHOULD ALWAYS USE CAUTION WHEN GIVING OUT ANY PERSONALLY IDENTIFYING INFORMATION ABOUT YOURSELF OR THOSE FOR WHOM YOU HAVE LEGAL AUTHORITY. IKEA DOES NOT CONTROL OR ENDORSE ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN THE SERVICES AND, THEREFORE, IKEA SPECIFICALLY DISCLAIMS ANY LIABILITY WITH REGARD TO ANY ACTIONS RESULTING FROM YOUR PARTICIPATION IN OR USE OF THE SERVICES.  

NOTWITHSTANDING THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE TOTAL LIABILITY OF IKEA TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR THE SPECIFIC SERVICE GIVING RISE TO SUCH LIABILITY.  

GOVERNING LAW, JURISDICTION & GENERAL TERMS  

These Services are intended for use in and by citizens and domiciliaries of the United States of America only. These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, in the United States of America, regardless of where the customer is based. You agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state or federal courts located in Montgomery County, Pennsylvania, U.S.A., and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action; provided, however, that this provision does not waive your right to bring an action in small claims court in your jurisdiction for claims within that court's jurisdictional limits, nor does it prevent you from bringing claims before applicable regulatory agencies or consumer protection authorities.  

If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms shall not affect the validity and enforceability of any remaining provisions.  

No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. 

CANCELLATIONS & RESCHEDULING  

To cancel or reschedule your Service, you may be able to reschedule by clicking on your order in the "Purchases" menu on ikea.com or by contacting IKEA Customer Service at 1-888-888-4532 at least twenty-four (24) hours prior to your scheduled pick-up date.

• Same-day changes and requests may not be permitted. Unclaimed orders will be restocked and you will be refunded the cost of your product order in accordance with applicable IKEA U.S. return policy. 

Orders may be cancelled prior to shipment by following the link here. If an order is cancelled after it has been shipped, IKEA will refund the amount of the product but will not refund the shipping fees.

If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund.  Shipping fees will not be refunded for returns. You may also return open products within 180 days, with your proof of purchase, for a full refund.  Mattresses may not be returned; purchases may be exchanged for another mattress one time within ninety (90) days.

To return a product, please access the returns portal here.  Returns to the store are always free.  Return shipping is the responsibility of the buyer unless the product is missing pieces or damaged prior to delivery to the customer.

We do not accept returns on plants, cut fabric, custom countertops and as-is products.  We are unable to refund or exchange your items if your merchandise is found to be modified from its original form or is dirty, stained, or damaged.

You must have your receipt and valid government issued photo ID in order to return or exchange your product. Information from your ID will be retained in a company-wide database to be used only for authorizing returns.

Refunds will be made in the same form of payment originally used to make the purchase.

Only the net purchase price as shown on receipt will be refunded. Returns are not accepted at IKEA Planning Studios or Local Pickup Points. Customers whose closest IKEA location is Queens, please address your return to IKEA Brooklyn.

Promotional Terms: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

Full details of IKEA’s return policy are available here.   

IKEA US delivers within the continental United States. We are not able to deliver to Alaska, Hawaii, PO Boxes or APOs.

Parcel Carriers and Delivery Companies will not remove, dispose of, or pick up items.

Mattress removal is available starting at $30 with the purchase of mattress, futon or box spring from your local store with the purchase of a delivery service only.  This service is currently not available with purchases made online.

6.1 Residents of California, Connecticut, Oregon, and Rhode Island

In California, Connecticut, Oregon, and Rhode Island, mattress retailers are required by law to offer to take back a used mattresses at no additional charge when delivering a new one. This applies to new mattress purchases both in-store and online with the purchase of a delivery service only. There are certain exceptions and circumstances under the law where a mattress will not be taken back ie. a mattress is contaminated and poses a risk to personnel, new products, or equipment.

Mattresses purchased in California, Connecticut and Rhode Island, and Oregon have a recycling fee attached to the purchase as required by state mandate.

All mattress retailers located in California must collect a $16 mattress recycling fee on every mattress purchased, as required by the state.

All mattress retailers located in Connecticut must collect a $16 mattress recycling fee on every mattress purchased, as required by the state. This fee applies to all mattress and box springs sold as of Jan. 1, 2025.

The fee collected per unit in Rhode Island applies to mattresses and box springs as of May 1, 2016. The recycling fee, as approved by the state, is $20.50.

The fee collected per unit in Oregon applies to mattresses and box springs as of Jan. 1, 2025. The recycling fee, as approved by the state, is $22.50

Click here to learn more.