What can I do if something is missing from my delivery?
If, after delivery or collection via IKEA Click & Collect or a collection hub , you notice that an item is missing, first check if your order was split into several. If the delivery was to your home, the missing item may still be on its way. If you confirm that products are still missing, contact IKEA Customer Service, online or in a store.
We are sorry for the inconvenience caused and will do our best to help. If one or more items or boxes are missing after a home delivery, courier delivery, IKEA Click & Collect or collection point, please confirm that the item was included in your order by checking the confirmation email or receipt. Note that Multiple items can be packed in the same box, so check all packaging to make sure the item isn't there.
Before contacting IKEA Customer Service, please check if your order has been split into several deliveries. You can check this information at Track and manage my order using your order number or logging into your IKEA account. If the order has been split, on that page you will also be able to see the expected date for each delivery.
If you've checked everything and still need help, contact IKEA Customer Service as soon as possible. You can talk to us in a shop by phone.
Visit an IKEA store
If you live nearby and have an urgency to go to one IKEA store, can be a good option. You can check the availability of the product through the article number on the IKEA before you go. If you prefer, our chatbot can also help you check stock. Please note that Planning Studios are unable to help with missing items.
In the store, go to one of the Customer Service counters. Have your order number, order confirmation or proof of delivery document with you. Here you have several options:
- In-store replacement: if there is stock, an employee can replace the missing item to take it immediately.
- Home delivery: if the item is not available or is unable to transport it, an employee can prepare home delivery as soon as the product is back in stock.
- Refund: If you prefer a refund, an employee can take care of everything for you. You will receive the amount by the original payment method. If you paid in cash in the store, the refund will be made using an IKEA voucher.
Check our website to find all IKEA stores and their opening hours. Please note that Planning Studios do not have stock and therefore cannot handle missing items.
Contact Customer Service
In the chat, write "I want to talk to a collaborator" to be attended by someone from our team. Alternatively, you can call us on +351 21 989 99 45 - option 2>3>3. Please make sure you have the order number or order confirmation with you when you contact a developer.
Online you have several options to get help with your missing item:
- In-store pick-up - We can make the missing item available for pick-up at an IKEA store of your choice, as long as there is stock.
- Home delivery - An employee can arrange home delivery of the missing item as soon as it is available for delivery.
- Refund - If you prefer, you can request a refund of the missing item. The refund will be made to the same payment method used for the purchase. If you paid in cash in the store, you'll receive a refund in the form of an IKEA voucher.
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