What can I do if something is missing from my delivery?
If, after delivery or collection via IKEA Click & Collect or a collection hub , you notice that an item is missing, first check if your order was split into several. If the delivery was to your home, the missing item may still be on its way. If you confirm that products are still missing, contact IKEA Customer Service, online or in a store.
We are sorry for the inconvenience caused and will do our best to help. If one or more items or boxes are missing after a home delivery, courier delivery, IKEA Click & Collect, or collection point, please confirm that the item was included in your order by checking the confirmation email or receipt. Note that multiple items can be packed in the same box, so check all packaging to ensure the item isn't there.
Before contacting IKEA Customer Service, please check if your order has been split into several deliveries. You can check this information at Track and manage my order using your order number or by logging into your IKEA account. If the order has been split, that page will also show the expected date for each delivery.
If you have checked everything and still need help, please contact IKEA Customer Service as soon as possible. You can reach us by phone or visit us in a shop.
Visit an IKEA store
If you live nearby, visiting an IKEA store is a good option. You can check product availability using the article number on the IKEA website before you go. Alternatively, our chatbot can help you check stock. Please note that Planning Studios are unable to assist with missing items.
In the store, go to one of the Customer Service counters. Have your order number, order confirmation, or proof of delivery document with you. You have several options:
- Replace at the store: If there is stock, an employee can replace the missing item for you to take immediately.
- Arrange home delivery: If the item is not available or you are unable to transport it, an employee can arrange home delivery as soon as the product is back in stock.
- Get a refund: If you prefer a refund, an employee can process this for you. You will receive the amount via the original payment method. If you paid in cash in the store, the refund will be issued as an IKEA voucher.
Check our website to find all IKEA stores and their opening hours. Please note that Planning Studios do not have stock and therefore cannot handle missing items.
Contact Customer Service
In the chat, write "I want to talk to a collaborator" to be assisted by a team member. Alternatively, you can call us on +351 21 989 99 45. Please have your order number or order confirmation ready when you contact us.
Online, you have several options to get help with your missing item:
- Arrange to pick up your item from a store. Your missing item will be available to pick up at a store of your choice, as long as it’s in stock.
- Arrange home delivery. A co-worker will be able to arrange a home delivery of the missing item when the product is available for delivery.
- Get a refund. Alternatively, if you decide to receive a refund for the missing item, a co-worker can process this for you, too. You will receive the refund to the original payment method used to purchase the product. Keep in mind that if you purchased the items by paying cash in-store, then you’ll receive the refund as an IKEA voucher.
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