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What can I do if I received an item that I did not order?

If you receive a product that you did not order, first check if it is an additional item or if any item is missing from your original order. If you are missing items from your order, contact IKEA customer service, either in store or online. A staff member will help you return the incorrect items and get the ones that are missing. If you have received additional items, check on your purchase invoice if they have been charged, and then contact IKEA Customer Service to find out how to proceed.

We apologize for the inconvenience and will do everything we can to assist you.
If you received items you did not order, please first check whether they were delivered in addition to your order or if there are missing items from your purchase.

You received items you did not order

If your order arrived complete but includes items you did not request:
  • Check your invoice to see if those items are listed.
  • If you were charged for them, you can return the items and request a refund.
Available options:
  • Contact IKEA Customer Support
    Reach us via chat (type “I want to speak to a human”) or call +351 219 899 945.
    A representative will guide you through returning the items and obtaining a refund—either to your original payment method or via a refund card.
  • Visit an IKEA store
    Go to the Customer Service desk at your nearest store (excluding Planning Studios and pick-up points), bringing the item and your invoice.
    In-store, we will explain the return and refund process.
 

You received incorrect items and are missing others

If you received incorrect items and are also missing products from your order, you can:
  • Visit an IKEA store
    Bring your invoice/receipt and, if possible, the incorrect item.
    • The item may be exchanged immediately if available in-store;
    • Otherwise, a home delivery can be arranged;
    • You will also receive guidance if you are unable to return the incorrect item.
  • Contact Customer Support online
    Recommended if the item is heavy or if you prefer home delivery.
    Contact us via chat (“I want to speak to an assistant”) or call +351 219 899 945.
    We can arrange delivery of the missing items and, if necessary, collection of the incorrect ones.
 

Refund of price differences

After replacing the incorrect item with the correct one, if you have paid more than you should have, you will be entitled to a refund of the difference, which will be issued to your original payment method.

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