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Return Policy

It’s OK to change your mind


Following current restrictions, IKEA stores are temporarily closed. If you’re not totally happy with your IKEA purchase, you have 365 days to return it. You can return any item, as long as it has not been assembled, provided it hasn’t been used and it is in resaleable condition. Just keep the original packaging and invoice. Refunds will be made by return card or through the same payment method as the original purchase.

For returns via CTT or by carrier see how to do it.

Special Covid-19 Measures

You have 2 additional months on top of the 365 days if:

  • The store where you intend to return the product(s) has been affected by new lockdown measures and/or mobility restrictions.
  • The return period expires during these measures.

These additional 2 months will start from the end of the lockdown/restrictions applicable to the store where you intended to return the product(s).

This policy is in addition to your statutory rights.


Try your mattress at home for 120 nights

It takes time for you get used to your new mattress. That’s why we give you 120 nights to be sure you’re compatible. And if you feel that is does not suit you can choose another mattress. We want to help you find your perfect match, so you can sleep comfortably and also with quality, for years to come.

  • It is important to us that you love your new mattress. So, if after a while you feel that it is too firm, too soft or too something else just bring the mattress back to an IKEA store and simply change it for another.

    Please note that initially, your new mattress can seem a bit to firm. Allow at least one month for your body to get used to the mattress and for the mattress to adapt to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.

    If you would like to exchange your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase.

    You may exchange your mattress within 120 nights if you don’t love it, provided that it is not dirty, marked or damaged together with your receipt.

    The “Try it at home for 120 nights” return policy is valid on all new mattresses, but does not apply to bed bases, bed slats and mattress pads.

    This return policy is in addition to your statutory rights.

How to return

Package return

Was your order delivered per CTT and do you want to return it?

Contact us for more information and related costs.

Truck return

Would you like to return your item from your home?

Contact us for more information and related costs.

In-store

Our IKEA stores and planning studios are temporarily closed.