A pictogram of a blue heart ending in an arrow to symbolise a pleasant experience with an IKEA return.

Return Policy

It’s OK to change your mind

If you’re not totally happy with your IKEA purchase, you have 365 days to return it. You can return any item, even if it has been assembled, provided it hasn’t been used and it is in resaleable condition. Just bring your original receipt and, if possible, the packaging. Refunds will be made by return card or through the same payment method as the original purchase.

Custom made items have specific sales conditions, which you can check at IKEA.pt/en and in your local IKEA store.

This policy is in addition to your statutory rights.

A pictogram of a blue heart ending in an arrow to symbolise a pleasant experience with an IKEA return.

Love it or exchange it

Try it at home for 120 nights

It takes time for you get used to your new mattress. That’s why we give you 120 nights to be sure you’re compatible. And if you feel that is does not suit you, simply come back and choose another mattress. We want to help you find your perfect match, so you can sleep comfortably and also with quality, for years to come.

It is important to us that you love your new mattress. So, if after a while you feel that it is too firm, too soft or too something else just bring the mattress back to an IKEA store and simply change it for another. 

Please note that initially, your new mattress can seem a bit to firm. Allow at least one month for your body to get used to the mattress and for the mattress to adapt to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.

If you would like to exchange your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase.

You may exchange your mattress within 120 nights if you don’t love it, provided that it is not dirty, marked or damaged. Just bring the mattress back to an IKEA store, together with your receipt and we will help you find one that suits you better.

The “Try it at home for 120 nights” return policy is valid on all new mattresses, but does not apply to bed bases, bed slats and mattress pads.

This return policy is in addition to your statutory rights.


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In the store

Would you like to give us a visit and return your item? No problem, you can go to the customer support counter in any of our stores, no matter the original store of the puchase.
Find below the closest store to you, avoiding time and effort.

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Package return

Was your order delivered per CTT and do you want to return it?

Contact us for more information and related costs.

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Truck return

Would you like to return your item from your home?

Contact us for more information and related costs.