Return Policy

Pictograma de um coração azul com uma seta no fim, que simboliza uma experiência agradável com uma devolução IKEA.

It’s OK to change your mind

If you’re not totally happy with your IKEA purchase, you have 365 days to return it. You can return any item, as long as it has not been assembled, provided it hasn’t been used and it is in resaleable condition. Just bring the packaging and your original receipt. Refunds will be made by return card or through the same payment method as the original purchase.

Enjoy the benefit of 365 days to return your items, in order to avoid gatherings and lengthy waits in stores.

Try your mattress at home for 120 nights

It takes time for you get used to your new mattress. That’s why we give you 120 nights to be sure you’re compatible. And if you feel that is does not suit you can choose another mattress. We want to help you find your perfect match, so you can sleep comfortably and also with quality, for years to come.

It is important to us that you love your new mattress. So, if after a while you feel that it is too firm, too soft or too something else just bring the mattress back to an IKEA store and simply change it for another.

Please note that initially, your new mattress can seem a bit to firm. Allow at least one month for your body to get used to the mattress and for the mattress to adapt to your body. To get the best comfort you also need the right pillow. Make sure you have a pillow that suits you and your new mattress.

If you would like to exchange your mattress, all we ask is that you pay the difference between the original purchase price and the price of the replacement chosen. If the replacement mattress is lower in price, we will credit the difference to an IKEA refund card for you to use towards a future purchase.

You may exchange your mattress within 120 nights if you don’t love it, provided that it is not dirty, marked or damaged together with your receipt.

The “Try it at home for 120 nights” return policy is valid on all new mattresses, but does not apply to bed bases, bed slats and mattress pads.

This return policy is in addition to your statutory rights.

How to return

Package return

Was your order collected at the CTT points, payshops or delivered via CTT and you want to return it?

Truck return

Would you like to return your item from your home?

In the store

Would you like to give us a visit and return your item? No problem, you can go to the customer support counter in any of our stores, no matter the original store of the puchase.
Find below the closest store to you, avoiding time and effort.

Locations and opening times

Express returns in the store

Do you wish to return up to 5 articles in our store? Fill in the form below and save time. Use the in-store express lane to return your articles.

Express returns