Guarantees

We are confident in the quality of our products and many items are covered by guarantees in addition to the legally stipulated period of two 2 years. Below you will find a list of all our guarantees and warranties.

Good to know:
Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.



Bathroom


Icon 10 year gurantee

GODMORGON


Icon 10 year gurantee

Bathroom wash-basins and wash-basin mixer taps


Icon 3 year gurantee

Shower accessories



Kitchen


Icon 25, 10 and 5 year gurantee

METOD kitchen system

 


Icon 5 year gurantee

Appliances


Icon 10 year gurantee

Kitchen mixer taps



Workspace and office furniture


Icon 10 year gurantee

Desks & storage

BEKANT, IDÅSEN, GALANT, THYGE e HÄLLAN


Icon 10 year gurantee

Workchairs


GENERAL CONDITIONS

What is covered under this guarantee?
The guarantee period for each product is described in the “Product-specific terms and conditions”.

Guarantee period
In addition to the guarantees listed in the “Product-specific terms and conditions” all products are guaranteed for a legally stipulated period of two (2) years, starting from the date of the purchase invoice or the date of delivery of the goods if that date is different than that of purchase.

What will IKEA do to correct the problem?
KEA will examine the product and decide if the defect is covered under the guarantee. If considered cover, IKEA will, at its sole discretion, either repair the defective product or replace it with the same or a comparable product. If is covered by the guarantee, IKEA pay the costs of repairs, spare parts, labour and travel for repair staff, that IKEA incur, provided that the product is accessible for repair without special expenditure. Replaced parts become the property of IKEA. If the product is no longer sold by IKEA, IKEA will provide an appropriate replacement at its sole discretion. IKEA will not be liable for any costs of repair work that has notb been authorised by IKEA.

Conditions for the guarantee
The guarantee is valid from the date of purchase at IKEA, or from the date of delivery if these are different. The original purchase receipt is required as proof of purchase.

Exclusions
Guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover typical wear and tear, cuts or scratches, or damage caused by impacts or accidents. Unless otherwise spelled out in “Product-specific terms and conditions”, this guarantee does not apply if the products have been used for non-domestic purposes. The guarantee does not apply if products have been placed outdoors or in a humid environment .

Care instructions
To be able to rely on this guarantee you need to follow the specific care instructions for every product. ou will find all care instructions in the IKEA stores and on the IKEA website

Como se aplica a legislação legal
Our free guarantees are offered in addition to the rights, set out in the current version, of Decree-Law 67/2003, 8 April as well as any applicable legislation, so that such rights are in no way altered by the current guarantee.

How to reach us if you need service
Contact the Customer Service at your local IKEA store.

ou may also contact us in writing or by phone at one of the contacts listed.

Keep your receipt as proof of purchase. Proof of purchase is required in order for guarantees to be valid.

For more information, refer to the Guarantee brochures at your local IKEA store. You may also contact us in writing:

IKEA Portugal, Lda.
EN250, Rua 28 de Setembro
2660‑001 Frielas, Loures
NIPC:PT505416654

Our free guarantees are offered in addition to the rights, set out in the current version, of Decree-Law 67/2003, 8 April as well as any applicable legislation, so that such rights are in no way altered by the current guarantee.