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Contact us

Do you need our help? You can find the answer you are looking for below. If not, contact us by phone, chat or email. We are always available to help you quickly and easily, so you can dedicate your time to do what you like best.

Frequently Asked Question

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Return Policy

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Guarantees

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Delivery Service

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Track your order

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Kitchen

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IKEA Family

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IKEA for Business

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Chat

Get an answer to your questions through our chat.

E-mail forms

You can also contact us using the e-mail form to answer your questions, request a second invoice and order spare parts.

Phone

+351 21 989 99 45

Opening hours
Monday to Saturday: 9am - 10pm
Sundays and Holidays: 9am - 8pm

IKEA Auto Attendant options

Here's how to get the help you need faster by choosing one of the following options:

Press 1 for IKEA Business and choose from the following options:

  1. Stock and schedules
  2. Support during purchase and information about IKEA Business
  3. After Sales IKEA Business

Press 2 for Order status, Stock and schedules and choose from the following options:

  1. Stock availability
  2. Store opening hours
  3. Return policy
  4. Order status
  5. Delivery Service prices

Press 3 for Support during purchase and General Information and choose from the following options:

  1. Purchase kitchen products and kitchen planning support
  2. Purchase other products and range information
  3. Other information before or during your purchase

Press 4 for After Sales and Return Policy and choose from the following options:

  1. After sales related to kitchen
  2. After sales related to deliveries
  3. Technical support (e.g.: home smart, appliances)
  4. Return policy
  5. Guarantees and other after sales information

Press 5 for Other information

E.g.: IKEA Family.

If you want to issue a second invoice of your purchase, you can request it through our available e-mail forms.

To do so:

  1. Choose the form "Support after my purchase, for example assembly or delivery";
  2. Select "Finance";
  3. Specify the store and order/receipt number;
  4. In the "Order/Receipt Number" field place the original invoice number, located at the top of your invoice, ex: FA0000000000000/000. If you do not have this information available, place the same as the given example.
  5. Include in the field "Your message": full address, telephone number, NIF, date and total value of the purchase.

If you are missing spare parts from an item, you can request them through our available e-mail forms. We will send them directly to your home address. In the IKEA instruction manuals you will find, at the beginning, the listing of the spare parts that are included in the item. Each spare part has a unique reference number composed by 6 algorithms, which you should include in your request.

To do so:

  1. Choose the form "Support after my purchase, for example assembly or delivery";
  2. Select "Other subjects";
  3. Include in the field "Your message": item's reference/name, spare part's reference/quantity, full address and telephone number.