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Contact us

Perhaps you can find the answer to your question below in our frequently asked questions. If this still doesn't work, please contact us via phone, chat or e-mail.

For questions and information regarding your orders you can visit Track and manage your order.

Are the IKEA stores open?
Our stores and planning studios are temporarily closed, but you can continue to find all the inspiration for your home in IKEA.pt.

In face of the current situation, is it still possible to buy online and receive at home?
You can continue to make your IKEA purchases online, with the options of either delivering your order in the comfort and safety of your home, or picking it up yourself by choosing the service "Click & Collect" at an IKEA store or collection point, always respecting the General Directorate of Health - DGS's recommendations.
If you ordered online and wish to return an item, you can contact us up to 14 days after the delivery date or return the item in one of our stores, once they reopen, within 365 days in accordance with our return policy.

Can I continue to buy at IKEA.pt?
Our website continues with the operation, so that you can find inspiration for your home, the most important place in the world. You can place your order and choose home delivery or click and collect.

Do the deliveries comply with the social distancing security measures?
We have made some changes to our delivery process, making it contact-free. As a preventive measure, all home deliveries will be left at the entrance and will not require signature. Customers need to be physically present to accept the delivery.

How can I return an article, given the current situation regarding Coronavirus?
You have 365 days to exchange or return any item, even if it has been assembled, provided it hasn’t been used and it is in resalable condition. Once our stores are reopened, you will be able to exchange your items again in accordance with our return policy.

Can I buy online and collect in the store?
By selecting the click and collect option in your shopping bag, you can choose to collect your order at the IKEA store for free or at a collection point starting at €25. Click and collect orders should be collected in the parking lot of the respective IKEA store. Learn more about collection points here.

See more frequently asked questions

Phone
800 20 30 20
(free call)
+351 21 989 99 45
(Abroad)

Opening hours
Monday to Saturday: 9am - 10pm
Sundays and Holidays: 9am - 8pm


IKEA Business
800 20 30 20
(free call)
+351 21 989 99 45
(Abroad)

Opening hours
Monday to Saturday: 9am - 10pm
Sundays and Holidays: 9am - 8pm

Chat

Available forms

If you want to issue a second invoice of your purchase, you can request it through our available e-mail forms.

To do so:

- Choose the form "Support after my purchase, for example assembly or delivery".
1. Under "Category" select "Other Things"
2. In the "Order/Receipt Number" field place the original invoice number, located at the top of your invoice, ex: FA0000000000000/000. If you do not have this information available, place the same as the given example.
3. Include in the field "Your message": Full address, telephone number, NIF, date and total value of the purchase.

If you are missing spare parts from an item, you can request them through our available e-mail forms. We will send them directly to your home address. In the IKEA instruction manuals you will find, at the beginning, the listing of the spare parts that are included in the item. Each spare part has a unique reference number composed by 6 algorithms, which you should include in your request.

To do so:

- Choose the form "Support after my purchase, for example assembly or delivery".
1. Under "Category" select "Other Things"
2. Include in the field "Your message": Item's reference/name, spare part's reference/quantity, full address and telephone number.