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Track and manage your order

Have you made an online order in IKEA Portugal and you wish to track it or reschedule it? You can use our tracking and managing services.

Track your order

In case you have requested our delivery service*, you can track the status of your order by entering your order number (number you find in the purchase email) and the associated email or phone.

*The functionality to track you order is not available for Click and collect orders in store or pick-up points.

Is your order already in CTT?

To track your order when it is already in CTT, click in the button below. You will have to insert the code stated in the email or text message sent by CTT Expresso. If you haven't received the code yet, check your order status here.

Manage your order

Do you wish to reschedule the delivery date, cancel your order or associate the assembly service? Check if it's possible to do it automatically, here.

How to understand your order status 

Preparing order

We have received your order and will process it as soon as possible.

Picking order
Your order is being processed and completed.

Preparing delivery
Your order is ready and waiting to be sent to you.

On its way
Your order has been sent from our dispatch area and is on its way to you.

Your order has been successfully delivered.

Do you have questions?

Find here the answers to our frequently asked questions.

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Do you need our help?

Contact us

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