Are the online prices the same as in the stores?
All our prices are the same, both in our stores and online. Occasionally, local promotions may mean that some prices vary between stores.
Where can I collect my order?
When shopping online or by phone, you can choose the location for collection that is most convenient to you: at one of our IKEA stores or at a collection point, available throughout the country. See here the location that could be most convenient to collect your order.
How can I track my order?
You can track the status of your order on our website. You can follow the status of your order here, so you just need to have your order number available (10-digit number you find on the sales order sheet) and the email address, or phone number, that you associated to your order. If it is an order with delivery via CTT, you can check here its status, after receiving the shipping code of your order by email or SMS.
How do I cancel my order online?
Through our website you can request the cancellation of your order online. If you want to cancel your order, check if you can do it automatically through our manage your order page. All you need is your order number and email address. If this is not possible, please contact us via chat or phone here. We will do everything in ourpower to help you, according to the order status.