If I return the product(s) that I purchased, what will happen to the points from IKEA Family that I have collected?
The corresponding number of points will be deducted automatically from your profile within 24-48 hours and any rewards used will have been forfeited.
If you purchase product(s) and collect points, but later return these product(s) receiving a refund of the amount you paid for them, the corresponding number of points will automatically be deducted from your total points, within 24 to 48 hours.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
The corresponding number of points will be deducted automatically, 24 to 48hours, and the reward will have been forfeited.
Read morePoints can be granted in multiple stages, depending on the type of purchase you've made.
Read morePoints can take 24 to 48 hours to appear on your profile after completing a purchase or interaction.
Read moreYou can use your points to choose a reward. The rewards unlock depend on how many points you have but are the same for all customers. We have different rewards available so you can choose the one that best suits your needs.
Read moreYou can collect points in the online store, app, remote sales by phone, in all IKEA stores located in {Localization needed: Country name} and even in the planning studios.
Read moreIf you are still not satisfied with the product after about 90 days of adaptation, please bring proof of purchase and the mattress to the store. We will issue a refund card for one-time exchange for another mattress.
Read more