Skip to main content
EN KREnglish

I have lost my belongings.

See below for more information.

IKEA Store
For lost items, please find Return and Exchange desk if you are in store.
If you have already left the store, you can search your lost item via iLost and ask for return claim by yourself.
It may take up to a day to update information on Lost & Found. Please take your time and start search from the next day.
Lost & Found

IKEA Planning Studio
If you lost your belongings at the IKEA Planning Studio, please contact the department store.
Hyundai Department store Cheonho 02-488-2233
Hyundai Department store Sindorim 02-2622-2233

* If you lost your belongings before November 1st, 2021, please contact the IKEA Customer Support Center

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I get a refund if I unpack or assemble it?

    See below for more information.

    Read more

  • There seems to be a mistake on my receipt from the store. What should I do?

    Please return to store with your receipt and we can investigate this for you. If you are unable to return to store, please contact IKEA Customer Support Center.

    Read more

  • Can the products fit in my car?

    Please check the number of packages, sizes and weights of non-assembled products on the IKEA website or mobile app. IKEA furniture products are sold as non-assembled, and most of them are packed in a flat pack for easy carry. 

    Read more

  • Will the receipt be reissued?

    See below for more information.

    Read more

  • I would like to change / delete my IKEA accounts.

    You can update all your information, such as name, address, contact details, marketing preferences and interests in your personal profile in your IKEA Websit - [My Profile] page. You can delete your IKEA accounts through the click the 'Delete profile' button at the bottom of 'Personal Information' of 'My Page'.

    Read more

  • I want to buy a mattress but I do not have a big car. Should I use the delivery service?

    Some of IKEA mattress products are packaged in rolls, so adults can easily carry them home.

    Read more