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I canceled my order after paying by credit card. When will I receive my refund?

Cancellation of your order will be proceeded within 3 working days, and it can take up to 7 days for the credit card company to be fully cancel your transaction.

 

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  • Can I return items?

    You have 365 days to return your purchase. Keep your receipt safe to make your return easier. You can return any product as long as it’s in new condition. We reserve the right to refuse a refund or exchange if the return criteria are not met.

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  • The product I received was damaged, what do I do?

    If there are any items delivered to you damaged, please contact our Customer Support Center with a photo of the damaged box and the item. We can proceed an exchange once we check your order number and the photos provided.

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  • Is all products refundable?

    The terms and conditions set forth in this return policy apply to all purchases made yourself at IKEA stores in Korea and on the website and application. But, Buyback products and ASIS products are not allow exchange. For IKEA Food, it can only be room temperature products purchased at IKEA Swedish Food Market which are unopened products within the expiration date. See below for more information.

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  • Can I get a refund if I unpack or assemble it?

    See below for more information.

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  • After purchasing the product at the store, the product was damaged during self transportation / assembly. Can I get help?

    IKEA Korea offers free exchange service within 14 days from the purchase date when product damage occurs during transportation/assembly. Please note that the exchange service applies only if your credit card number is shown inside the receipt read from the barcode on your IKEA Family card.

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  • There are not enough fittings for assemble my furniture. What should I do?

    Apply for the parts you need for free. Or the return and exchange desk provide the extra spare parts and missing fittings. If difficult to visit the store, you can ask to our IKEA Customer Support Center. Please prepare a purchase receipt. See below for mor information.

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