Click & Collect - IKEA Gran Via L'Hospitalet

The IKEA Gran Via L'Hospitalet Click & Collect point is located in the store's car park. Follow the Click & Collect signage and our team will show you where to pick up your order. 

The Click & Collect point operates according to the opening hours established for this service at IKEA Gran Via L'Hospitalet. Before coming, we recommend that you always check the store’s updated opening hours on the IKEA website and review the time slot you selected in your order confirmation.

Yes, you can come by car without any problem. The Click & Collect point is designed to make loading your vehicle easier. Just follow the access signs and our team will hand over your order.

Yes, you can also come on foot. Once you arrive at the Click & Collect area, you just need to show your order confirmation and we will hand over your products. Please consider the size and weight of the items to make sure you can carry them comfortably.

To place a Click & Collect order at IKEA Gran Via L'Hospitalet, follow these steps:

1. Go to the IKEA online store.
2. Add your products to the shopping cart.
3. During checkout, select Click & Collect as your delivery method.
4. Choose the IKEA Gran Via L'Hospitalet store as your pickup point.
5. Select the pickup date and time slot you prefer.
6. Complete the payment and wait for the confirmation email with your order details.

To collect your Click & Collect order at IKEA Gran Via L'Hospitalet, you will need:

• The order confirmation email (having it on your mobile is enough).
• Your ID document (DNI, NIE or passport) or that of the authorised person.

If you have authorised someone else to collect it, make sure they also bring the order number and the confirmation.

If you haven’t received the confirmation email:

1. Check your junk or spam folder.
2. Make sure the email address you entered in your account or in the order is correct.
3. If you still can’t find it, contact IKEA Customer Service or the IKEA Gran Via L'Hospitalet store before coming, to confirm the status of your order.

You have a limited time to collect your order within the selected time slot. We recommend coming as early as possible within that period. If you think you won’t be able to come, please contact Customer Service so they can inform you about the available options.

Depending on the status of your order, you may be able to change the pickup date or time slot. Check your order confirmation and, if you need to change anything, contact IKEA Customer Service as soon as possible to review the available options.

Yes, purchases made with Click & Collect have the same return conditions as any other IKEA purchase. You can make a return at IKEA by following the current returns and exchanges policy, bringing:

• The product in good condition.
• The receipt or proof of purchase.