Terms and Conditions of use of the IKEA Family Club Loyalty Card and the IKEA Family rewards

A – General conditions applicable to both the IKEA Family Card and the IKEA Family rewards.

These Terms and Conditions govern the use of the IKEA Family Club loyalty card (the “Card”) and the IKEA Family rewards offered by IKEA IBÉRICA S.A., with its registered office at Avda. Matapiñonera 9, 28703 San Sebastián de los Reyes, Madrid, Spain, holder of tax number (Spanish CIF) A28812618 (“IKEA”).

Use of the Card and the IKEA Family rewards is subject to these Terms and Conditions and the creation of an IKEA Family Club Account (the "Account"). Requesting and then using the Card imply your express acceptance of these Terms and Conditions.

These Terms and Conditions may change from time to time in response to changes in the law or applicable regulations, or in our services, or for any other reason. Therefore, please be sure to re-read them regularly. IKEA may modify, at any time and without prior notice, these Terms and Conditions of Use of the IKEA Family Club Loyalty Card and the IKEA Family rewards, as well as the Privacy Policy and the Cookie Policy, by publishing such modifications on the IKEA website in order to make them known. The Holder of the Card ("Cardholder") must read them carefully each time they access the IKEA website. The Cardholder accepts that these Terms and Conditions of use of the IKEA FAMILY Club Loyalty Card, the IKEA Family rewards, the Privacy Policy and the Cookie Policy, which are available on the website at all times, will apply, and that their acceptance is a prerequisite for using the IKEA Family Card, it being understood that simply by requesting and using the Card, the Cardholder is expressly adhering to and accepting these Terms and Conditions. IKEA assumes no liability for any damage or harm that may be caused by exercising this authority. You can find the Terms and Conditions of use of the IKEA Family Club Loyalty Card and of the IKEA Family rewards, as well as the Privacy Policy and Cookie Policy, at the links below:

General conditions of IKEA FAMILY

Whenever we refer to “you”, we are referring to IKEA Family members.

B – Conditions of use of the IKEA Family Card

Card Issuer: the Card is issued by IKEA IBÉRICA, S.A. and will remain the property of the issuer.

Cardholder and IKEA Family member: to create an IKEA Family Club account and become an IKEA Family cardholder and member, you must:

Be a natural person.
Be 18 years of age or older.
Be a resident in Spain (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla).
Have an email account.

IKEA reserves the right to verify compliance with these requirements and may require documentation from you for this purpose.

Changes and modifications: we may alter or modify any aspect relating to the IKEA Family Club Loyalty Card at any time and at our sole discretion. The Card will be valid for an indefinite period of time. Therefore, IKEA reserves the right to modify or cancel the IKEA Family Club at any time, including any or all of the benefits associated with the use of the Card, to refuse to issue IKEA Family Cards, or to cancel those IKEA Family Cards that have already been issued.

Other features and terms of use of the Card:

The Card is free of charge, personal and non-transferable, and may be used solely by the Cardholder. The Cardholder may also be asked by IKEA staff to provide proof of identity when attempting to use the card. In the event of non-compliance, the Cardholder will be liable for any ensuing damage or loss caused to IKEA.
The Card can be linked to a telephone number. IKEA reserves the right to be able to verify, through its payment counter staff, that the telephone number matches that of the holder of the Card.
The Card may be used at IKEA IBÉRICA, S.A. stores located in mainland Spain (excluding the Balearic Islands, Canary Islands, Ceuta and Melilla), and at any other partner establishments that participate in the IKEA Family Club programme. Please note that other promotional partners may collaborate from time to time with the IKEA Family Club programme and that any such third-party promotions will also be subject to the Terms and Conditions of the third party involved.
The Card is not a payment method and does not allow for the offsetting of any outstanding balances for any reason, including financed purchases; nor is the value of any discounts earned redeemable in cash.
The Card lets you earn discounts for purchases of IKEA products at IKEA IBÉRICA, S.A., both in physical stores and online, as well as in Restaurant/Bistro/Swedish Bistro, according to the promotions in force from time to time and communicated by IKEA, IKEA Family rewards (see IKEA Family Rewards section below). It also allows you to receive advertising of our products and services, via any channel you choose, and to gain access to events, exclusive content and other benefits.
The Card is available to any person who, fulfilling the above requirements, requests one at any of the digital kiosks found in IKEA IBÉRICA, S.A. stores on the Spanish mainland, or by registering and creating an account at www.ikea.es.

Personal data:

We will process any information provided to us under the IKEA Family Club loyalty programme in accordance with our Privacy Policy and these Terms and Conditions. All the personal data of IKEA Family Club members relating to the Card will be collected and processed in strict accordance with the Privacy Policy available on the website https://www.ikea.com/es/en/customer-service/privacy-policy/
The Cardholder must ensure that the personal data they provide when creating an account and applying for the Card remain up to date at all times. The Cardholder may change this data if necessary by modifying their membership profile at https://www.ikea.com/es/en/profile/dashboard/. Otherwise, IKEA will consider the data originally provided by the Cardholder to be valid.
The Cardholder must keep their personal data and IKEA Family account information up to date at all times. We will not be held liable for any loss of rewards or benefits due to outdated or inaccurate data.
IKEA reserves the right to contact the Cardholder to inform them of any matter concerning their Card or their IKEA Family Account.

Commercial communications:

By registering and applying for an IKEA Family Card, the Cardholder may expressly consent to the processing of their personal data for advertising or promotional purposes through any channel they choose. The Cardholder may withdraw their consent to receiving these communications, easily and at no cost, by clicking on the link provided by IKEA to unsubscribe from each type of communication sent.

Responsibility for your IKEA Family Account and IKEA Family Card:

You alone are responsible for all use made of your IKEA Family Account. Please be sure to keep your account details safe and secure, including your password. If you have reason to believe that an unauthorized person has gained access to your password and/or your IKEA Family Account, you should contact Customer Service (900 400 922) immediately and change the password you believe has been compromised.
The IKEA Family Card, rewards, coupons and vouchers are the sole responsibility of the IKEA Family member, as well as any security data related to the account. IKEA will not be held liable for any loss incurred if the IKEA Family member fails to ensure their safekeeping.
Responsibility for the proper use and safekeeping of the Card rests solely with the Cardholder from the time IKEA delivers the Card. Following its delivery, IKEA assumes no responsibility for any situation related to the Card or for any discounts that may be improperly obtained using the Card. IKEA assumes no liability for any use of the Card by third parties, whether directly or indirectly through the use of the Cardholder's telephone number.
In the event of loss or theft of the Card, you can inform Customer Service by calling 900 400 922. Remember that you can always check your membership number and access your card by logging in to your customer account at https://www.ikea.com/es/en/profile/dashboard/

Cancelling your IKEA Family account:

By you: you are free to cancel your subscription to IKEA Family at any time:

(a) by opting to close your IKEA Family account via account settings,

(b) by requesting such via Customer Service (900 400 922); or

(c) by filling out the ARSOPOL Rights form, which you can find at www.ikea.com. If you do choose to cancel, you will no longer be eligible for the IKEA Family membership and all related benefits and rewards. All rewards accrued up to the date of cancellation will also be forfeited and can no longer be redeemed following the cancellation.

By IKEA: as described in the section titled “Termination or suspension by IKEA of your IKEA Family account”.

Termination or suspension by IKEA of your IKEA Family account:

We may, at our sole discretion, terminate or suspend your IKEA Family Club membership:

(a) if you fail to provide accurate, up-to-date and complete information, including a verifiable email address and mobile phone number, within seven (7) days of creating your IKEA Family account. In this case, notice will be sent to your registered email address;

(b) immediately without providing prior notice, if we believe, or have reason to believe, that your use of the IKEA Family account breaches, or is likely to breach, these Terms and Conditions;

(c) immediately without prior notice, if we have reason to suspect any fraud, unauthorized use or abuse of our services, benefits and rewards, or any other use of the IKEA Family Club membership that we consider unacceptable to IKEA; or

(d) if your IKEA Family account has been inactive for more than 36 months, by notice to your registered email address. Inactivity means, by way of example, not interacting with IKEA, including logging into your profile, placing items in your shopping cart, adding items to your wish list or making a purchase that is registered to your IKEA Family account.

Actions following the suspension of your IKEA Family account:

Once suspended, your IKEA Family account may be blocked for further use until you have taken the recommended action to unblock it (for example, if we suspend your account because you failed to provide complete information, then to unblock a new, unverified IKEA Family account, you must provide us with a verifiable email address and mobile phone number).

Consequences of cancellation or termination:

You will forfeit all benefits and rewards relating to the IKEA Family Club membership. All benefits, perks and rewards accrued up to the date of cancellation will be forfeited and can no longer be redeemed once your account has been cancelled or terminated.

Remedying violations:

If we happen to discover that a member received any reward, points, or benefit under these Terms and Conditions as a result of, or in connection with, a violation of these Terms and Conditions or any fraud or unauthorized use of the IKEA Family account, or if it was received due to a mistake made by IKEA, IKEA reserves the right to cancel or reverse the reward, points or benefit unduly received.

Duplicate accounts:

A single person can only have one IKEA Family Club account active at any given time. IKEA reserves the right to refuse to open a duplicate account, merge duplicate accounts or close additional accounts at any time.

Limitation of liability:

To the extent permitted by applicable law, IKEA will not be liable to you for any loss or damage of any kind, including, without limitation, the following:

(a) any indirect, special, or consequential damages arising out of membership of the IKEA Family Club; or

(b) any damage or loss incurred in connection with obtaining or using any benefit, perk, reward or offer provided under these Terms and Conditions; or

No provision of these Terms and Conditions will preclude, limit or otherwise modify your legal rights.

Accepted use:

You may use your IKEA Family Card and IKEA Family Club membership for authorized purposes only, in accordance with these Terms and Conditions. You must not misuse or alter the features and services to which you have access through your IKEA Family account or card (e.g. by hacking, introducing viruses, Trojan horses, worms, or other technologically harmful material, or conducting denial-of-service attacks or any other technologically harmful practices or material), or otherwise misuse or alter our technologies, features and functions.

Verification:

IKEA reserves the right to verify the validity of any reward or benefit associated with your IKEA Family Account and to revoke any reward or benefit that IKEA knows, or has good reason to suspect, has been obtained through manipulation, or has otherwise not been properly earned, in accordance with these Terms and Conditions (as determined by IKEA at its sole discretion).

Proof of purchase:

Use of your IKEA Family Card does not constitute proof of purchase.

Ownership of IKEA’s intellectual property rights:

IKEA or our franchisor, Inter IKEA Systems B.V., will retain full ownership of all intellectual property and other rights in connection with IKEA Family, IKEA.es and the IKEA brand. You may not use or reproduce any of our copyrighted materials, trademarks, service marks, patents or other proprietary rights or materials.

Governing law and dispute resolution:

These Terms and Conditions are governed by the laws of Spain and are subject to the exclusive jurisdiction of the competent courts in accordance with Spanish law.

C – IKEA Family rewards

In addition to any other benefits or promotions communicated by IKEA from time to time and to which you may be eligible as an IKEA Family Club member by using your card, you will also, as an IKEA Family member, earn and accumulate points that you can then redeem for IKEA Family rewards. IKEA Family rewards are represented by a “yellow hexagon”, or “Allen key” symbol, which IKEA customers recognize as an essential tool for assembling our furniture.

The Terms and Conditions specifically governing IKEA Family rewards are set out in this section. However, as you need to be a member of the IKEA Family Club and therefore have created an Account and have an IKEA Family Card in order to benefit from IKEA Family rewards, the terms of sections “A – General” and “B – Conditions of use of the IKEA Family Card” also apply.

1. How to earn points

As an IKEA Family member, you can collect points that you can then exchange for “rewards”. You can collect points by interacting with IKEA and/or making purchases, when you present your IKEA Family card in-store or log in to your online account using the IKEA website or app.

Changes and modifications:

The interactions with IKEA and IKEA purchases that earn you points may change from time to time. Be sure to check your IKEA Family Account from time to time to see the terms and conditions of each interaction and purchase that can earn you points. More precisely, your IKEA Family Account provides detailed information on the exact number of points you can earn on purchases and interactions.

The ways of collecting points and the amount of points you will earn with each interaction and/or purchase will be decided unilaterally by IKEA and can be viewed on your IKEA Family Account from time to time. IKEA reserves the right to change the number of points earned for purchases and interactions, and to change the interactions and purchases that allow customers to collect points. Information on all such changes can be found on your IKEA Family Account.

Examples of interactions and purchases for collecting points:

For illustrative purposes only, and without prejudice to IKEA’s right to decide from time to time which interactions will be in force and their specific terms and conditions, here are some examples of possible interactions that can earn you points:

I. points for your purchases, whether you buy products or services online, over the phone or in-store, and when shopping in our restaurants and/or in the Swedish Food Market: if you scan your IKEA Family card or enter your card details when making a purchase in the IKEA online store, you will earn points based on the value of the eligible purchase. You will earn one point for every EUR 5 actually paid by the member after all discounts and promotions used by the customer have been applied.

II. interacting with IKEA in any of the following ways:

Logging in to your IKEA Family account on the website.
Saving a kitchen design to your IKEA Family account.
Creating a wish list on the website or using the app.
Signing up for and then attending an IKEA event (for clarification, IKEA Family members who sign up for, but do not then attend an eligible IKEA Family event, will not earn points).• Booking and then attending a consultation or planning appointment in-store or online.

Restrictions on earning points:

No points will be earned for IKEA gift card purchases, nor for purchases made as an IKEA Business Network customer.

Please note that some interactions only allow you to collect points “X” number of times per “week/month/year...”. For example, if the terms and conditions of an interaction state that you can earn “one point once a week” by logging in to your IKEA Family Account, what this means is that while you can log in to your IKEA Family Account as often as you like each week, you will only earn one reward point the first time you log in that week. When a new calendar week starts, you can collect one more reward point by completing the same interaction with IKEA.

Obligation to identify yourself as an IKEA Family member:

To collect points for online purchases and interactions, you must be logged in to your IKEA Family Account, while for in-store purchases and activities, you must identify yourself as an IKEA Family member by presenting a physical or digital IKEA Family card. If you fail to identify yourself when making a purchase or interaction, you will not be able to do so later, even if you have a receipt or other proof of the purchase or interaction made. It is important to identify yourself beforehand as, for technical reasons, we cannot award points to IKEA Family members who did not identify themselves at the time of purchase or interaction. You alone, as the IKEA Family member, are responsible for identifying yourself by presenting your IKEA Family card or by logging into the IKEA Family account.

Returning purchases:

Please note that if you earn points for a purchase, but then return the item(s) purchased, we will deduct the points from your points balance, based on the value of the item(s) returned. Points are calculated in spending intervals, which means that you may end up with fewer points if you make a purchase and then return one of the items purchased, compared to if you had made the same purchase without that particular item. Returning an item may also result in a negative points balance on your IKEA Family account.

Please note that if you do have a negative points balance, IKEA will not make any claim against you and nor will you be under any obligation to take any action. As you continue to collect points for purchases or other interactions, you will once again achieve a positive balance in your account.

With regard to returns of products to which a reward was applied in order to obtain a discount at the time of purchase, please note that you will be refunded the amount you actually paid for the product with the discount applied, rather than the full initial price. Under no circumstances will the reward be refunded, nor the points used to redeem it.

Points validity period:

Points are non-refundable, non-transferable and cannot be exchanged for cash. They can be used solely in exchange for the various rewards available to IKEA Family members. Points will remain valid for a period of 12 months (points validity period), beginning on the date of accrual (i.e. the date of the interaction or purchase that earned the points). After this period, the points will automatically expire, but don’t worry, because we will remind you by email before the expiry date, so you can spend them before they expire.

Points balance:

You can see how many points you have collected, as well as the rewards available, via your IKEA Family account. Points will appear in your IKEA Family account within 48 hours of completing a purchase or interacting with IKEA tools and services. Please note that a purchase will not be considered complete for the purpose of earning points until you have received all of the products in your order.

2. How can I use my points?

Using points:

Once you have collected enough points and these have been recorded and appear in your IKEA Family account (which can take up to 48 hours), various rewards will be automatically unlocked and will be shown as available to choose from in your IKEA Family account.

Choosing and unlocking rewards:

If you see a reward you like (and provided you have collected enough points), you can choose to unlock it. The amount of points pertaining to such unlocked reward will then be deducted from your points balance and you will receive an email with a code confirming your choice. Once a reward has been chosen and unlocked, it will not be possible to return the reward or get the points back. The rewards themselves are also non-refundable, non-transferable and cannot be exchanged for cash.

Validity period of the unlocked reward:

You can use the reward code you unlocked on the website, the IKEA app, in-store or by contacting Customer Service (e.g. if you make a purchase over the telephone). The code can be used only once, under the relevant terms and conditions for the reward, and will expire if not used within thirty (30) days from the date of issue. This means that the code will be lost as soon as it has been used and unfortunately, for technical reasons, this will apply even if the order is subsequently cancelled. The code will expire at 23:59 on the relevant day if the validity period is allowed to elapse. If the code does expire, no replacement or refund of points or an equivalent benefit will be offered. The only way a reward can be redeemed is by following these instructions. The code cannot be used in conjunction with any other promotional offer or discount, unless otherwise stated.

Obligation to identify yourself as an IKEA Family member when redeeming a reward:

To redeem a reward, you must first identify yourself as an IKEA Family member on the IKEA website or app, and for in-store purchases and activities, you must first identify yourself as an IKEA Family member by presenting a digital or physical card. If you fail to identify yourself at the time of purchase or interaction, you will not be able to redeem the reward you have unlocked, nor will you be able to identify yourself later, for technical reasons, even if you have proof of purchase or other proof of the interaction. It is important to identify yourself beforehand, as for technical reasons we cannot grant you the reward after your purchase or interaction. You alone are responsible for identifying yourself as an IKEA Family member.

Partial payment is not allowed:

Points cannot be used as partial payment towards purchases of items or services, unless that purchase is part of a reward you have unlocked.

3. What different rewards can I choose from?

Changes and modifications:

Rewards may change over time, depending, among other reasons, on the availability of products and services in our stores, as well as on the interests and needs of our customers. This means that we cannot guarantee that a specific reward will be available at the time you wish to redeem your points. In particular, IKEA reserves the right to:

(a) change the rewards available at any time;
(b) change the types of interactions for which points can be earned;
(c) change the amount of points that can be earned for each eligible interaction or purchase;
(d) change the requirements for earning points in connection with eligible interactions and purchases;
(e) add or remove rewards that can be unlocked with points; and/or
(f) change the amount of points needed to choose and enjoy rewards.

The current rewards and the number of points required for each of them, as well as instructions on how to choose and unlock them, can be found on your IKEA Family account.

Example rewards:

Here are some examples of possible rewards, without prejudice to IKEA’s right to decide at any time which rewards may be eligible and their specific terms and conditions:

discount on home delivery services;
discount at the Swedish Food Market;
discount at the IKEA Restaurant;
discount on IKEA products.