Terms and conditions of the App
APP CONDITIONS OF USE
In accordance with our duty of disclosure set out by Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y del Comercio Electrónico (Spanish Law 34/2002 of 11 July on information society services and electronic commerce), we hereby inform you that this app is managed by the following company:
IKEA IBERICA S.A.U.
Avenida. Matapiñonera 9. Postcode 28703. San Sebastián de los Reyes, Madrid. Registration details: C.I.F. (Certificado de Identificación Fiscal — Spanish tax identification number) A28812618. Commercial Registry of Madrid Volume: 1251, Page: 102, Sheet: 23549.
Telephone: 900 400 922 from 8 a.m. to 10 p.m. from Monday to Saturday and from 9 a.m. to 8 p.m. on Sundays and holidays.
Access to the app is free and does not require a prior subscription. Use of this app is subject to the Privacy Policy, the Conditions of Use and, where applicable, the Legal Application Conditions for Functionality (joining the IKEA Family loyalty club and accepting the Conditions of Purchase), of which the user is aware and accepts in full without reservation as a result of browsing on the app, being a member of the IKEA Family club, using the services provided by the app and/or purchasing the products offered.
These Conditions describe the terms applicable to the services and content offered through the IKEA app and the website www.ikea.com/es/en, as well as all the content it contains (hereinafter, "the Portal" or "the App") of which IKEA IBÉRICA S.A.U. is the owner (hereinafter, "the Company"). This merchant offers its services exclusively in Spanish territory, with the exception of the territories of the autonomous communities of the Canary Islands, the Balearic Islands and the autonomous cities of Ceuta and Melilla. Given the above, the Company does not guarantee satisfactory use of the App for users outside the territorial scope mentioned in this paragraph and expressly declines any responsibility derived thereof.
Your use of the App implies the unreserved acceptance of all of these Conditions of Use, as well as any other conditions linked to these terms and relating to their content. If you do not agree with these terms and conditions, you must not use this App. Use of the App also requires you to be of legal age and to have sufficient legal capacity under applicable legislation to be bound by these Conditions of Use. The Company is not, therefore, responsible for non-compliance with the provisions of this paragraph, nor for any consequences that may arise thereof.
When visiting or using the App, you must at all times do so in a responsible manner and in accordance with current legislation and the rules of good faith, while always respecting the intellectual and industrial property rights owned by the Company, any other commercial company of the IKEA Group or any other third party, whether an individual or legal entity.
It is expressly prohibited to use, by any direct or indirect means, any of the App's content for purposes that are or could be construed as being unlawful or offensive, or to perform any action that causes or may cause damage of any kind, or alterations not consented to by the Company, the App or any of its content.
Notwithstanding the general binding nature of these Conditions of Use, there is a possibility that certain services or tools offered on the Portal have special conditions that complement, replace or render ineffective some or all of these Conditions of Use, which will require your express consent and which can, in any case, in accordance with the regulations, be consulted before the service is received.
INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual and industrial property rights over the content of the App (purely informative examples, including but not limited to texts, images, logos, logotypes, signs, sounds, video animations, source code, design, browsing structure, databases etc.), are the property of the Company, of other commercial companies of the IKEA Group, or of companies with whom the Company has a contractual relationship or any other type of relationship to that effect, including in this case the Company that has sufficient rights for their exploitation in any form, especially those of reproduction, distribution, public communication and transformation.
Access or use of the App by users cannot in any way be considered to be granting rights, authorisations or licences of any kind by the Company, the rest of the commercial companies of the IKEA Group or by third parties, regarding the content. Any form of reproduction, distribution, public communication and transformation of any content subject to intellectual property rights mentioned in this clause is prohibited, unless you have the prior and express written consent of the owner(s).
Without prejudice to the previous paragraph, the IKEA trademark and the IKEA logo are the property of "INTER IKEA SYSTEMS B.V." (a commercial company registered in the Netherlands), and access to or use of the App by you does not imply the granting of any kind of right over them. Its use for commercial purposes or for any other purpose is expressly prohibited.
The Company reserves the right to exercise against the user appropriate legal and extra-judicial actions arising from any action that infringes upon the intellectual and/or industrial property rights existing for the App materials and content, without prejudice to any other actions, whether judicial or extrajudicial, that may be carried out by the other companies of the IKEA Group or other third parties, whether individuals or legal entities, that may be the holders of such rights, in defence thereof.
IKEA PRODUCTS
The user acknowledges that all products sold by IKEA are intended for domestic use and have been subjected to testing methods in accordance with relevant regulations and standards. The guarantees offered by IKEA on its items cover domestic use. Some IKEA products have been tested according to professional-public use standards.
The user must always make sure that an item marketed by the Company is legally suitable for the use intended by the user prior to making the purchase.
Product data sheets are available for consultation in-store and via the App for this purpose. Under no circumstances is the IKEA Group and the companies it comprises responsible for any claims arising from a use different from that for which the IKEA item is designed.
The user acknowledges that the Company does not have management systems that are certified in accordance with international standards (ISO 9000, ISO 14000, EMAS, SA8000 etc.).
The Company aims to ensure that the IKEA brand itself is a guarantee of trust for its customers, both during the processes it follows and for the items it sells in terms of quality, safety, environment and corporate responsibility. It therefore has management systems and internal protocols covering all its processes, and internal audits are carried out to ensure that they are carried out correctly in all its IKEA outlets.
Likewise, the manufacture of its products is also subject to IKEA standards of quality, environment and corporate responsibility, based on international principles shared by regulations and established under the aforementioned standards. In addition, it also has internal auditors who regularly verify that processes are being implemented correctly by all suppliers who provide IKEA products and services.
HYPERLINK POLICIES
In the event of an attempt to establish hyperlinks with the App, you may not imply, either directly or indirectly, that IKEA has authorised the hyperlink or in some way approved or authorised either its inclusion or the content of the website where the hyperlink is established. By the same means, you may not make false, inaccurate or offensive statements about the IKEA Group, the companies it comprises or any of its co-workers or collaborators, or include in the hyperlink page any inappropriate, defamatory, illegal, obscene or unlawful content, nor any other content that in any way violates current legislation. You may not create macros ("frames") with web pages or on IKEA websites.
The Company reserves the right to communicate with any individuals if it consider that these individuals have violated the rules established for hyperlinks, as well as to exercise relevant judicial and extrajudicial actions arising from any behaviour contrary to the provisions of the previous paragraph.
The Company cannot guarantee the correct and lawful use of the App by its users, and, consequently, the Company declines any type of liability arising from any actions contrary to current legislation, expressly including manifestations or exaltations of any kind, portrayed through applications or tools available at any time in the App, that are inappropriate, defamatory, libellous, offensive, racist, obscene, discriminatory etc. Similarly, the Company reserves the right to exercise pertinent judicial and extrajudicial actions, arising from any conduct contrary to the provisions of this paragraph.
Except for the limits established in law, the Company does not assume any liability arising from, including but not limited to, the following situations:
Any errors that may occur as a result of incidents owing to problems with the Internet network, including inability to access the App, both as a result of routine maintenance operations, repairs and extensions to the system, as well as those caused by the implementation of essential updates for its smooth operation.
Use of the App by minors or the transmission of personal data by such persons without the permission of their parents or guardians; where this occurs, the parents or guardians will be held liable for the responsible use of the Internet by minors. IKEA recommends installing certain tools for controlling Internet use in order to prevent access to websites or content that may be inappropriate for minors.
Content that users may be able to access through links that are not authorised by IKEA or that are introduced by users via comments or by using similar tools, when these are made available to them in the Portal.
The input of inaccurate data by you or an unauthorised third party, as well as problems with the email address that you provide us if it is incorrect or has operating problems unrelated to IKEA.
Unlawful use of the materials and content of the website that may be made by users in violation of intellectual and/or industrial property rights over the content of the website, under the terms established in the "INTELLECTUAL AND INDUSTRIAL PROPERTY" section of these Conditions of Use.
The Company expressly states that it has applied the highest existing security standards so that your use of the App is fully secure and satisfactory. However, the Company cannot guarantee the absence of viruses or other elements that could damage or alter a user's computer system (both hardware and software), on the basis of unauthorised interference from outside parties, nor assume any responsibility in the event that this occurs. It is your responsibility as a user to have adequate tools for detecting viruses or any other harmful computer elements.
In the event of a virus, harmful computer element or any other similar issue, users must inform IKEA of the situation using the channels authorised for this purpose. In order to achieve a more effective and efficient resolution to incidents, the cooperation of all parties is essential. In the same way, if IKEA finds a security breach in the system, it will make all users aware of the breach as soon as possible.
APPLICABLE LEGISLATION
These Conditions of Use are governed by Spanish law. In the event of a dispute related to the application of these terms, the parties will submit to the jurisdiction of the Courts and Tribunals in the territory in accordance with applicable legislation.
You have the right to request extrajudicial resolution of disputes regarding consumer matters by accessing this link.
However, before proceeding to use this medium, contact our Customer Service at https://www.ikea.com/es/en/customer-service/contact-us/, to send us your possible complaints or disputes.
04/05/2022