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Terms and conditions of the bathroom planning service

This document regulates the general terms and conditions for use of the BATHROOM PLANNING SERVICE (IN PERSON OR VIA VIDEOCONFERENCE) (hereinafter, the “BATHROOM PLANNING SERVICE” or the “SERVICE”) between IKEA IBÉRICA S.A.U., with registered office at 9 Avenida Matapiñonera, 28703, San Sebastián de los Reyes, Madrid, Spain and with CIF (tax ID no.) A28812618 (hereinafter, “IKEA”) and the customer (hereinafter, the “Customer”).

ONE. — SERVICE DETAILS

If you need our help in planning your bathroom, you can contract this BATHROOM PLANNING SERVICE through our website free of charge.

Once you have requested the SERVICE that best suits your needs, you can book your appointment date on the website itself.

The SERVICE includes the following:

  • We will plan your whole bathroom.
  • We will provide you with a personalised design of your arrangement, which includes:
    • A detailed quote, including furniture, toilets, taps, additional storage and accessories (planner)
    • A shopping list of the items you need
    • A dossier (PPT)

 

In addition, if you need help or would like to renovate your bathroom, we’ll tell you how.

Once you have made the booking, we will contact you again by telephone, email or any other tool implemented by IKEA to manage appointments for the BATHROOM PLANNING SERVICE to inform you of the documentation that we will need, and, if you opt for the videoconferencing option, we will send you a link with a Teams (video meeting platform) invite on the application or tool implemented by IKEA to manage appointments for the BATHROOM PLANNING SERVICE with the agreed day and time.

In the event that the Customer does not provide IKEA with the necessary documentation required by IKEA to properly carry out the SERVICE at least 24 hours in advance of the video call or appointment, the Customer will be deemed to have withdrawn their request and the appointment or video call will not be held.

In the event that the Customer does not expressly accept the invite for the appointment or video call or contact IKEA to amend the date and/or time of the same at least 24 hours in advance of the video call or appointment, the Customer will be deemed to have withdrawn their request and the appointment or video call will not be held.

If the Customer has accepted the invite or appointment but does not answer the call at the agreed time of the appointment or is not present at the store at the agreed date and time and, as a result, the SERVICE cannot be provided for this or any other reason attributable to the Customer, the Customer must request a new SERVICE. If the video call or in-person appointment is not held at the agreed date and time for reasons attributable to IKEA, the appointment or call will be rescheduled for another date and time.

IKEA also reserves the right to change the date and time of the appointment or video call, or to cancel it, without incurring any penalty, by giving notice to the Customer at least two hours in advance of the proposed time for such appointment or video call.

Prior to the in-person or videoconferencing appointment, we will need you to send us the requested information in order to prepare for the appointment as best as possible. At a minimum, we require: room measurements, water connections and their location, electrical sockets and their location, and the location of any structural elements. It is also recommended that you send photos, ensuring that no one appears in them. The in-person appointment or video call will be held for the sole purpose of providing the BATHROOM PLANNING SERVICE for the requested bathroom.

The Customer must follow the instructions provided by IKEA, ensuring that no natural persons and/or third parties, in particular minors, appear in video calls and releasing IKEA from any liability in the event that this occurs. IKEA will not record or store video calls; however, by contracting the BATHROOM PLANNING SERVICE, the Customer authorises the recording of the space covered by the BATHROOM PLANNING SERVICE.

Please note that you will need to have the following in order for the SERVICE to be performed successfully:

  • A mobile phone or laptop equipped with a camera
  • Access to internet at the home where the service is to be performed (4G/WiFi)
  • A tape measure. We recommend a 5–8 metre retractable tape measure.

 

The maximum duration of the video call or in-person appointment will be 45 MINUTES. The BATHROOM PLANNING SERVICE will be provided for the requested bathroom within this time frame.

Once the video call or appointment has ended, we will send the Project with your bathroom plan within 24 hours to the email address you used to contact us.

Once the BATHROOM PLANNING SERVICE Project (which will include a quote for the applicable IKEA products in each case) has been sent to the Customer, the SERVICE will be deemed to have concluded. Consequently, any contact made with IKEA by the Customer following the conclusion of the SERVICE relating to, or as a result of, changes in the Customer's opinion, additional questions, requesting the SERVICE for other rooms or similar matters will be considered to be requests for a new BATHROOM PLANNING SERVICE.

Customers are hereby informed that they may use the email address provided by IKEA for purposes of the BATHROOM PLANNING SERVICE solely and exclusively to send any information requested of them by IKEA in connection with the aforementioned BATHROOM PLANNING SERVICE, as well as to arrange the details of the appointment or video call. Any other communication from the Customer to IKEA at this email address with a purpose other than that specified above, or any communication sent by the Customer after the service has been provided, will not be answered.

Customers are also hereby informed that if, following completion of the BATHROOM PLANNING SERVICE, the Customer ultimately chooses to purchase goods from IKEA and contract transport, assembly and installation services with IKEA, the Customer must sign the corresponding service contract.

TWO. — INFORMATION, USE OF IMAGES AND ASSIGNMENT OF INTELLECTUAL PROPERTY RIGHTS

In connection with the SERVICE, the Customer may provide IKEA with information and photos of the room(s) that have been contracted for. The Customer shall, under all circumstances, refrain from including personal images in which natural persons appear, whether of the Customer themselves or a third party. Accordingly, IKEA will not use images in which natural persons appear in connection with this SERVICE, and will immediately delete them in the event they are received from the Customer. If the deletion of such images results in an inability on the part of IKEA to properly provide the SERVICE, IKEA reserves the option not to provide the SERVICE to the Customer.

Intellectual and industrial property rights, including copyright and the design of all audio-visual content, as well as all comments, photos and explanations provided by the Customer to IKEA in connection with the SERVICE, shall belong to IKEA from the moment they are provided by the Customer. The aforementioned content, as well as the Project provided by IKEA, may be used, published and/or reproduced by IKEA or the IKEA GROUP worldwide for an unlimited amount of time through any form of internal or external action, for commercial, advertising, promotional, publication and/or informational purposes for the SERVICE and/or to document the provision of the SERVICE, including, but not limited to, through media, television, direct marketing, internet, web pages, social media or any other means, in whatever form this may take. The Customer will not be entitled to any remuneration or compensation whatsoever on account of the matters contained in this paragraph.

The Customer may not disclose the Project obtained pursuant to the SERVICE in any way or through any means.

THREE. — LIABILITY

Once IKEA has sent the Project to the Customer, IKEA will not have any further obligations or liabilities. The Project merely reflects the opinion of IKEA; as such, IKEA assumes no liability in connection with the use made of its planning advice or any damages that may be suffered by a Customer who enters into any transactions by reference to the planning advice under the SERVICE.

The Customer acknowledges that all products sold by IKEA are intended for domestic use and have undergone testing in accordance with applicable regulations and standards. The guarantees offered by IKEA on its products cover domestic use. Although some IKEA items are recommended for domestic-professional use, not for use in institutions or public administrations, the Customer must, in each case and prior to purchasing an IKEA product, ensure that it is legally fit for its intended use. For this purpose, product data sheets are available for consultation at IKEA stores and at https://www.ikea.com/es/en/. IKEA assumes no liability for any potential claims arising from a use other than that for which the IKEA item is intended or for its installation or placement. The Customer releases IKEA from any liability and, therefore, will be solely responsible for taking into consideration and making use of any IKEA products ultimately purchased, in accordance with the technical specifications and corresponding instructions of use, as well as for verifying the correct location and placement of the product in the Customer’s home, in accordance with the building book, the obligations for use and maintenance of the property, emergency and evacuation manuals and any other requirements that may emanate from the manuals and regulations that are applicable to the Customer’s home, which matters are not known to IKEA and for which the Customer will be solely liable.

All information that is provided by the Customer, which must be valid and accurate, shall become the property of IKEA, without IKEA assuming any liability for the accuracy, precision or sufficiency of the information provided between the two parties.

The Customer releases IKEA from any third-party claims arising from the Customer’s failure to comply with any warranties granted by the Customer under these terms and conditions.

If an event of force majeure or any reason attributable to the Customer prevents IKEA from carrying out any of the obligations it has assumed under these terms and conditions, this shall not constitute or result in a breach by IKEA.

FOUR. — MODIFICATION AND TERMINATION of SERVICE

IKEA reserves the right, at any time and without prior notice, to modify these Conditions of the BATHROOM PLANNING SERVICE and to update, modify or remove any provisions contained in the same through the publication of new Conditions to replace these Conditions, for purposes of making them known to customers at any given time. IKEA reminds customers of their obligation to carefully read the Conditions of the BATHROOM PLANNING SERVICE made available to them at any given time, the acceptance of which always constitutes an essential step prior to contracting the BATHROOM PLANNING SERVICE. Furthermore, IKEA may stop providing this SERVICE at any time, informing customers that the service is no longer active or available. IKEA assumes no liability for damages of any kind that may arise from its exercise of the aforementioned powers.

FIVE. — GOVERNING LAW AND FORUM

Any discrepancies that may arise in relation to the interpretation of and/or compliance with these terms and conditions shall be resolved in accordance with Spanish law and any disputes shall be settled before the Courts and Tribunals in the jurisdiction in which the Customer is domiciled.

SIX. — CAPACITY AND ACCEPTANCE OF THESE TERMS AND CONDITIONS

The Customer represents that they have all necessary and sufficient legal capacity to use the SERVICE in accordance with these terms and conditions, which the Customer understands and accepts in full and without reservation. Simply requesting the SERVICE entails the complete and unreserved acceptance of, and adherence by the Customer to, these terms and conditions.